On-Site Ads Growth & Retention Specialist

Concentrix; Singapore; On-site; SGD 65,000 - 95,000; Full time

Job summary

Concentrix is seeking an Account Manager to lead advertiser and agency partnerships in a fast-evolving digital ads environment. You will own portfolio health, drive retention and growth, and provide data-driven recommendations to maximize ROAS across campaigns.

The role requires 2+ years in ad tech, strong CRM experience, and excellent communication skills to educate clients on new formats and platform features.

Qualifications

• Bachelor’s degree preferred.
• 2+ years in account management, client services, or customer success in digital advertising or ad tech.
• Strong understanding of campaign performance metrics (CTR, ROAS, conversions).
• Experience managing advertiser budgets and translating data into actions.
• Excellent communication and relationship management skills.
• Familiarity with AI-driven advertising or new formats is a plus.
• Experience with Salesforce.com or similar CRM systems required.

Responsibilities

• Manage a portfolio of advertiser or agency accounts to drive retention, growth, and value through campaign success.
• Monitor campaign performance and provide data-driven recommendations to optimize outcomes.
• Identify upsell, cross-sell, and increased budget opportunities based on performance.
• Serve as the primary post-sale contact to ensure a high-quality experience for advertisers or agencies.
• Conduct regular business reviews with advertisers, sharing insights and strategic recommendations.
• Collaborate with product and technical teams to address issues and improve performance.
• Proactively identify risks to retention or performance and mitigate accordingly.
• Educate advertisers on new ad formats, targeting, and platform enhancements.
• Use data to guide advertisers toward AI-driven best practices and maintain CRM discipline.

Skills

Account management

Client services

Customer success

Digital advertising

Ad tech

CRM systems

Education

Bachelor’s degree

Tools

Salesforce

Job description

Concentrix is seeking an Account Manager to lead advertiser and agency partnerships in a fast-evolving digital ads environment. You will own portfolio health, drive retention and growth, and provide data-driven recommendations to maximize ROAS across campaigns.

The role requires 2+ years in ad tech, strong CRM experience, and excellent communication skills to educate clients on new formats and platform features.