Omnichannel Retail Experience Product Lead

Dyson Operations Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Dyson is seeking a Global Retail Product Owner to shape Dyson's omnichannel retail strategy across physical and digital touchpoints. You will define and deliver capabilities that enhance customer engagement and drive commercial outcomes by partnering with market teams, Global Retail and Retail IT.

You will translate business needs into product roadmaps, manage backlogs, and lead cross-functional delivery in an Agile environment, influencing stakeholders across global markets to create seamless

Qualifications

• Significant experience in Omnichannel Retail, Retail Operations, Retail Product Management or Customer Experience.
• Experience defining and delivering retail products across multiple markets.
• Understanding of omnichannel journeys combining physical and digital channels.
• Experience translating insights into product strategy and roadmaps.
• Strong stakeholder management and communication skills.
• Experience in Agile environments and full product lifecycle management.

Responsibilities

• Own the vision, roadmap and delivery of retail product capabilities that support Dyson's omnichannel retail strategy.
• Partner with market teams globally to understand evolving retail and customer needs, balancing local requirements with scalable global solutions.
• Analyse customer and colleague journeys, synthesise insights and translate them into product opportunities and prioritised initiatives.
• Define and optimise end-to-end customer experiences across retail stores, CRM and digital touchpoints.
• Develop and enhance clienteling and customer engagement capabilities that enable store teams to build stronger and more meaningful customer relationships.
• Collaborate with stakeholders to shape future service-led retail experiences that improve customer engagement, conversion, retention and lifetime value.
• Translate business and user needs into clear product requirements, user stories and prioritised backlogs.
• Partner closely with Retail IT and cross-functional teams to deliver product enhancements, new capabilities and process improvements.
• Drive adoption of new products, tools and ways of working across Dyson's global retail network.
• Use customer, operational and commercial insights to measure success, inform product decisions and continuously improve outcomes.
• Act as the primary business owner for product capabilities, ensuring alignment between business objectives, user needs and technology delivery.

Skills

Omnichannel Retail

Retail Operations

Retail Product Management

Clienteling

CRM / Customer Experience

Stakeholder Management

Agile / Product Lifecycle

Vendor & Stakeholder Alignment

Jira

Confluence

Education

Degree in Business or Marketing or related

Tools

Jira

Confluence

Job description

Dyson is seeking a Global Retail Product Owner to shape Dyson's omnichannel retail strategy across physical and digital touchpoints. You will define and deliver capabilities that enhance customer engagement and drive commercial outcomes by partnering with market teams, Global Retail and Retail IT.

You will translate business needs into product roadmaps, manage backlogs, and lead cross-functional delivery in an Agile environment, influencing stakeholders across global markets to create seamless