Officer, Facilities (Transitional Shelter @ Jalan Tenteram)

AWWA LTD.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Job summary

AWWA LTD. is seeking an Administrative & Operational Support professional to assist shelter operations in Singapore. The role involves handling resident inquiries, assisting admissions and discharges, and maintaining administrative records.

You will support data entry, billing records, inventory, and safety checks, ensuring smooth daily operations and program monitoring. The successful candidate will maintain health and security standards, prepare statistics for evaluations, and provide

Qualifications

• Experience in shelter administration or frontline administrative duties.
• Proficiency in maintaining accurate records and data entry.
• Ability to handle diverse administrative tasks with attention to detail.

Responsibilities

• Handle day-to-day general queries from shelter residents.
• Assist in admission of new shelter residents and discharge of graduating families.
• Attend to general enquiries on shelter (Internal/External parties).
• Provide administrative and operational support in shelter operations.
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for clients and operational records.
• Collect and maintain records of billings and payments from clients for shelter fees and utilities.
• Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations.
• Support the maintaining of health, safety and security of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks.
• Manage general disputes that may occur between co‑living shelter residents.
• Respond to incidents within shelter units, such as de‑escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.
• To support in TS wide programmes.
• Provide administrative and logistics support for meetings and events.
• To update records on staff movement, staff development / training records.
• To perform any other duties as assigned by Supervisor.

Skills

General administrative skills

Data entry

Record keeping

Job description

• Handle day-to-day general queries from shelter residents


• Assist in the admission of new shelter residents and discharge of graduating families.


• Attend to general enquiries on shelter (Internal/External parties)


• Provide administrative and operational support in overall shelter operations


• Collect statistics for monitoring and evaluation of activities and programmes of the shelter

Administrative & Operational Support

• Perform and assist in data entry for clients and operational records


• Collect and maintain records of billings and payments from clients for shelter fees and utilities.


• Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations


• Support the maintaining of health, safety and security of the shelter environment


• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance


• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks


• Manage general disputes that may occur between co‑living shelter residents


• Respond to incidents within shelter units, such as de‑escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.

Programmes

• To support in TS wide programmes

Other Responsibilities

• Provide administrative and logistics support for meetings and events


• To update records on staff movement, staff development / training records


• To perform any other duties as assigned by Supervisor.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.