Officer, Admin and Operations (Transitional Shelter @ Jalan Tenteram)

AWWA LTD.; Singapore; In loco; SGD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

AWWA LTD. in Singapore seeks an Administrative and Operations Support staff to help manage shelter operations. You will handle resident queries, assist in admissions and discharge, and coordinate administrative tasks.

The role includes data entry, record-keeping for billing and inventory, safety checks, maintenance coordination, and supporting shelter programmes and meetings. You will work closely with the Operations Head to ensure smooth daily operations.

Competenze

• Experience in shelter administration or social services preferred.
• Strong organisational and record-keeping skills.
• Ability to handle confidential information.
• Good communication and customer service skills.
• Proficiency in data entry and MS Office.

Mansioni

• Handle day-to-day general queries from shelter residents.
• Assist in admission of new shelter residents and discharge of graduating families.
• Attend to general enquiries on shelter (Internal/External parties).
• Provide administrative and operational support in overall shelter operations.
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Administrative & Operational Support.
• Perform and assist in data entry for clients and operational records.
• Collect and maintain records of billings and payments from clients for shelter fees and utilities.
• Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations.
• Support the maintaining of health, safety and security of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks.
• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.
• To support in TS wide programmes.
• Provide administrative and logistics support for meetings and events.
• To update records on staff movement, staff development / training records.
• To perform any other duties as assigned by Supervisor.

Descrizione del lavoro

• Handle day-to-day general queries from shelter residents
• Assist in the admission of new shelter residents and discharge of graduating families.
• Attend to general enquiries on shelter (Internal/External parties)
• Provide administrative and operational support in overall shelter operations
• Collect statistics for monitoring and evaluation of activities and programmes of the shelter
• Administrative & Operational Support
• Perform and assist in data entry for clients and operational records
• Collect and maintain records of billings and payments from clients for shelter fees and utilities.
• Maintain records of shelter inventory, financial assistance and other key documents of shelter residents, including inventory of in-kind donations
• Support the maintaining of health, safety and security of the shelter environment
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance
• Enforce shelter rules and conduct shelter inspection for compliance with shelter rules through routine monthly checks
• Manage general disputes that may occur between co-living shelter residents
• Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next actionable steps.

Programmes

• To support in TS wide programmes

Other Responsibilities

• Provide administrative and logistics support for meetings and events
• To update records on staff movement, staff development / training records
• To perform any other duties as assigned by Supervisor.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.