NOC Engineer — 24/7 Network Reliability & Support

ViewQwest; Singapore; On-site; SGD 55,000 - 90,000; Full time

Job summary

ViewQwest, a Singapore-headquartered service provider delivering connectivity, managed network, and security services across Southeast Asia, seeks a proactive NOC Engineer to monitor, maintain, and support our network infrastructure for optimal performance and reliability. You will handle end-to-end service management, escalate Tier 2 issues, and work with vendors to secure and improve IP services.

The role requires a Diploma in CS/IT/Engineering and at least 2 years of experience, with CCNP as

Qualifications

• Diploma in Computer Science, Information Technology, Engineering
• Minimum 2 years of relevant experience
• Strong interest in internet technologies (routing, switching, ISP network infrastructure)
• Willingness to work in a 24/7 rotating shift environment
• Ability to support after-hours emergency troubleshooting
• Strong analytical and problem-solving skills
• Experience in an ISP environment is an advantage
• Professional certifications (e.g., CCNP) are a plus

Responsibilities

• Provide end-to-end service management, continuously monitoring network systems and alerts
• Ensure network security, stability, and performance monitoring across the organization
• Work closely with third-party vendors to manage and secure network products and services
• Handle Tier 2 escalations and troubleshoot complex customer issues
• Troubleshoot IP services and networks, ensuring timely resolution within SLA targets (MTTR & QoS)
• Support improvements and enhancements to the network infrastructure
• Manage the integration of new network technologies
• Maintain and update VPN, WLAN, WAN, and LAN systems
• Deliver customer support via email, phone, and in-person interactions
• Communicate service schedules and updates to network users
• Maintain accurate documentation of incident and problem resolutions

Skills

IP routing & switching

ISP network infrastructure

Analytical thinking

Problem solving

CCNP certification

Education

Diploma in Computer Science, Information Technology, Engineering

CCNP Certification

Tools

VPN technologies

WLAN

WAN

LAN

Job description

ViewQwest, a Singapore-headquartered service provider delivering connectivity, managed network, and security services across Southeast Asia, seeks a proactive NOC Engineer to monitor, maintain, and support our network infrastructure for optimal performance and reliability. You will handle end-to-end service management, escalate Tier 2 issues, and work with vendors to secure and improve IP services.

The role requires a Diploma in CS/IT/Engineering and at least 2 years of experience, with CCNP as