*NEW* Patient Experience Executive - #HJZ

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Patient Experience/Service Improvement Associate to manage patient feedback and support service enhancements. You will work with multiple teams to identify gaps and help implement improvements that enhance the overall patient experience.

The role involves conducting satisfaction surveys, analyzing trends, and preparing insights for hospital committees to drive service excellence and stronger patient engagement.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to manage multiple projects and coordinate with diverse teams.
• Strong analytical mindset with ability to translate feedback into improvements.

Responsibilities

• Manage and follow up on patient feedback promptly.
• Work with teams to identify and address service gaps.
• Coordinate service excellence projects and events.
• Conduct patient satisfaction surveys and focus groups.
• Analyze feedback trends for improvements.
• Help create and maintain data dashboards to track satisfaction.
• Prepare insights and reports for hospital committees.
• Support initiatives that strengthen service culture and patient engagement.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Project management

Analytical thinking

Job description

Looking for a role where what you do can genuinely make a difference? Be part of our team and help make every patient's experience a little better. From understanding patient feedback to supporting service improvement initiatives, you'll get to work behind the scenes to make healthcare experiences smoother, better and more patient-focused!

Job Responsibilities

• Manage and follow up on patient feedback, ensuring issues are addressed promptly and effectively
• Work with different teams to identify service gaps and support improvements to the overall patient experience
• Coordinate service excellence projects, programmes and events
• Conduct patient satisfaction surveys and support focus group discussions
• Analyse feedback trends and identify areas for improvement
• Assist with creating and maintaining data dashboards to track service satisfaction and feedback
• Prepare insights and reports for hospital committees and workgroups
• Support initiatives that strengthen the organisation's service culture and patient engagement
• Perform other duties and projects as assigned

We're looking for someone who:

• Enjoys working with people and communicating with different stakeholders
• Has strong communication and interpersonal skills
• Is comfortable handling feedback and resolving service-related issues
• Can analyse information and turn feedback into practical improvement ideas
• Is organised, proactive and able to manage multiple projects
• Has an interest in customer experience, healthcare, service excellence or quality improvement

We regret to inform that only suitable candidates will be shortlisted for an interview.