Network Support Engineer

Linuxcareers; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

Linuxcareers in Singapore is seeking a Network Support Engineer to enhance service quality for enterprise customers. You will monitor critical performance trends and lead incident management during high-pressure situations, ensuring a seamless digital experience.

The ideal candidate has over 5 years in network engineering, strong Linux skills, and the ability to communicate effectively with both technical and executive audiences. This position comes with a comprehensive benefits package and equity participation opportunities.

Qualifications

• 5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment.
• Deep foundational knowledge of networking protocols.
• Hands-on experience with Linux environments.

Responsibilities

• Monitor and maintain service quality for strategic enterprise customers.
• Distill high-velocity monitoring data into actionable events.
• Lead Live Event Monitoring initiatives for digital experiences.

Skills

Network and systems engineering experience

Debugging skills (cURL, traceroute, MTR)

Hands-on Linux experience

High-pressure live event monitoring

Exceptional communication skills

Multitasking abilities

Fluency in English

Education

Bachelor's degree in Computer Science or equivalent

Job description

Fastly is an edge cloud platform company that powers digital experiences for major organizations. As a Network Support Engineer, you will be responsible for monitoring and maintaining service quality for strategic enterprise customers, acting as a champion of problem management during incidents and proactively identifying performance trends to ensure platform resilience.

What You'll Do

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
• Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs
• Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for Performance and Focus Center partners
• Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services

What You Need

• 5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment
• Deep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTR
• Hands‑on experience with Linux environments and the ability to navigate complex distributed system infrastructures
• Proven track record of maintaining composure and empathy during high‑pressure live event monitoring situations
• Exceptional communication skills with the ability to tailor technical depth for both engineering and executive audiences
• Strong multitasking abilities to manage proactive alerts alongside standard configuration requests in a dynamic environment
• Fluency in written and spoken English
• Must hold Singapore citizenship or Singapore PR

Nice to Have

• Practical experience applying ITIL or ISO 20000:1 service management standards to drive operational quality and continuous improvement
• Bachelor's degree in Computer Science, a similar IT discipline, or equivalent technical experience
• Familiarity with programming or scripting languages (e.g., Python, Go) for automation and data analysis
• Prior experience working specifically within the CDN or edge cloud industry

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, shift pattern and location. This role may be eligible to participate in Fastly's equity and discretionary bonus programs. Comprehensive benefits package provided.