Network Support Engineer

Akkodis; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Akkodis is seeking an IT Service Support Engineer to join a dedicated 24x7 operations team responsible for ensuring the availability of mission-critical infrastructure.

The role focuses on incident response, preventive maintenance, troubleshooting, and software validation within defined SLAs. You will contribute to high service levels while coordinating with vendors and internal teams.

Qualifications

• Diploma or Bachelor's Degree in IT, Computer Engineering, Electronics Engineering or a related discipline.
• 1–2 years of experience in IT infrastructure or technical systems support.
• Familiarity with ITSM and incident/change management is preferred.

Responsibilities

• Monitor and maintain availability, performance and reliability of mission‑critical systems.
• Diagnose and resolve hardware, software and infrastructure incidents within SLAs.
• Perform preventive and corrective maintenance and system health checks.
• Conduct software validation and system checks after upgrades and fixes.
• Maintain accurate incident records and technical documentation.
• Coordinate with vendors for equipment maintenance and support.
• Participate in a 24x7 rotating shift and on‑call roster.

Skills

Troubleshooting

Incident management

Documentation

Communication

Shift work

Education

Diploma or Bachelor's Degree in IT/Computer/Electronics or related

Tools

Windows

Linux

VMware/Hyper‑V

Active Directory

Firewalls

Networking

Job description

About Akkodis

Akkodis is a global leader in engineering and R&D, leveraging connected data and digital technologies to accelerate innovation and transformation. With over 50,000 engineers and digital experts across 30 countries, Akkodis combines deep industry expertise with cutting‑edge capabilities in mobility, software engineering, testing, simulations, cybersecurity, AI, robotics, and data analytics.

Part of the Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations shape the future of technology.

Network Support Engineer

As part of a dedicated 24x7 operations team, you will be responsible for maintaining the availability, performance, and integrity of a highly available mission‑critical infrastructure. This includes hardware maintenance, preventive and corrective support, software validation, system testing, spare parts management, and ensuring compliance with stringent service level agreements (SLAs).

This role is ideal for engineers who enjoy troubleshooting complex infrastructure environments and are passionate about delivering high service availability within a mission‑critical operational environment.

Role Overview

We are looking for an IT Service Support Engineer to join a dedicated 24x7 operations team supporting a highly available, mission‑critical infrastructure environment. The role will focus on system availability, incident response, preventive maintenance, troubleshooting, software validation and operational support in accordance with defined service levels.

Key Responsibilities

• Monitor and maintain the availability, performance and reliability of mission‑critical systems.


• Diagnose and resolve hardware, software and infrastructure incidents within agreed SLAs.


• Perform preventive and corrective maintenance, system health checks and configuration verification.


• Conduct software validation, functional testing and system checks following upgrades, patches and fixes.


• Maintain accurate records of incidents, maintenance activities, system configurations and technical documentation.


• Manage onsite spare parts, equipment inventory and asset/serviceability records.


• Coordinate with vendors for equipment maintenance, calibration and technical support.


• Support root‑cause investigations and continuous service improvement initiatives.


• Participate in a 24x7 rotating shift and standby/on‑call roster based on operational requirements.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Engineering, Electronics Engineering or a related discipline.


• 1–2 years of experience in IT infrastructure or technical systems support.


• Experience with one or more of: Windows/Linux, networking, firewalls, VMware/Hyper‑V, Active Directory, UPS, PIM/PAM or hardware troubleshooting.


• Familiarity with ITSM, incident management and change management.


• Experience in a high‑availability or mission‑critical environment is an advantage.


• Strong troubleshooting, communication and documentation skills.


• Comfortable working in a 24x7 shift environment and responding to operational requirements.

Working Arrangement

The role follows a rotating schedule of 3 consecutive working days followed by 2 days off, then 2 working days followed by 3 days off, to support continuous operational coverage. Employees may also be required to participate in an on‑call/standby roster, with requirements communicated based on project and operational needs.

Don't miss out on this chance to be a part of a dynamic and growing team. Take the Next Step in your career journey with us!