Network Operation Lead
National University of Singapore
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Benefits offered by this job
Job summary
The National University of Singapore seeks a Network Operations Lead to oversee enterprise network services across campus, data centre, cloud, and hybrid environments. You will apply AI and automation to prevent incidents, speed troubleshooting, and improve service quality.
Lead day-to-day operations, mentor engineers, and collaborate with cross‑functional teams to ensure secure, reliable connectivity and scalable network architectures.
Qualifications
- Hands-on network operations experience across enterprise or campus environments.
- Strong knowledge of routing, switching, wireless, DNS, DHCP, VPN, firewall, and monitoring tools.
- Cloud network design concepts including VPC/VNet, hybrid connectivity, and cloud controls.
- Experience with AWS, Azure, or Google Cloud.
- Experience with network automation and scripting (Python, Ansible, Terraform) or orchestration tools.
- Ability to use AI tools safely for analysis, reporting, and automation with governance.
- Excellent analytical, troubleshooting, and stakeholder management skills.
- Experience collaborating with vendors and cross-functional teams.
- Ability to lead operational improvements and mentor engineers.
Responsibilities
- Lead day-to-day network operations, monitoring, incident response, troubleshooting, and restoration.
- Manage enterprise, data centre, wireless, internet, VPN, firewall, and cloud connectivity.
- Design and review cloud network architectures across hybrid and multi-cloud environments.
- Collaborate with app, infra, cloud, cybersecurity, and vendor teams to ensure reliability and security.
- Develop automation scripts, dashboards, and runbooks to improve operational efficiency.
- Apply AI-assisted tools for log analysis, incident summaries, root-cause analysis, and reporting.
- Lead post-incident reviews and drive preventive actions.
- Mentor network engineers in best practices, automation, and AI-enabled workflows.
- Ensure changes follow change management, testing, approval, rollback, and documentation.
Skills
Tools
Job description
The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore
The Network Operations Lead will oversee the operations, reliability, security, and continuous improvement of enterprise network services across campus, data centre, cloud, and hybrid environments. The role requires strong hands‑on network operations experience, cloud network design knowledge, and the ability to use AI and automation tools to improve operational efficiency, incident response, monitoring, and service quality. The ideal candidate is hands‑on, automation‑minded, security‑conscious, and comfortable working in an environment where AI is embedded into daily operations. This individual must combine strong network engineering fundamentals with an AI‑first mindset: using automation, data, and intelligent tools to prevent incidents, accelerate troubleshooting, improve user experience, and support the university's mission.
- Lead day-to-day network operations, including monitoring, incident response, troubleshooting, escalation, and service restoration.
- Manage and optimise enterprise, data centre, wireless, internet, VPN, firewall, and cloud connectivity services.
- Design, review, and support cloud network architectures across hybrid and multi-cloud environments.
- Work with application, infrastructure, cloud, cybersecurity, and vendor teams to ensure reliable and secure network services.
- Use automation tools to streamline repetitive network operations tasks, including configuration checks, compliance validation, reporting, and alert handling.
- Apply AI-assisted tools responsibly to support log analysis, incident summarisation, root‑cause analysis, knowledge retrieval, and operational reporting.
- Develop and maintain network scripts, workflows, dashboards, and runbooks to improve operational efficiency.
- Ensure network changes follow proper change management, testing, approval, rollback, and documentation processes.
- Review network performance, capacity, availability, and security posture, and recommend improvements.
- Lead post-incident reviews and drive preventive actions.
- Guide and mentor network engineers in operational best practices, automation, AI‑enabled workflows, and cloud networking.
Must Have
Core Competencies
- Strong experience in network operations, preferably across enterprise, campus, data centre, or service provider environments.
- Good knowledge of routing, switching, wireless, DNS, DHCP, VPN, firewall, load balancing, network security, and network monitoring tools.
- Familiarity with cloud network design concepts, including VPC/VNet design, hybrid connectivity, cloud routing, security groups, network segmentation, private connectivity, and cloud-native network controls.
- Hands‑on experience with at least one major cloud platform, such as AWS, Azure, or Google Cloud.
- Experience with network automation, scripting, or workflow tools such as Python, Ansible, Terraform, API integration, or orchestration platforms.
- Ability to use AI tools effectively and safely for technical analysis, documentation, reporting, troubleshooting support, and operational improvement.
- Good understanding of AI‑related risks, including inaccurate recommendations, data confidentiality, hallucinated commands, and the need for human validation.
- Strong analytical, troubleshooting, communication, and stakeholder management skills.
- Experience working with vendors, managed service providers, and cross‑functional technical teams.
- Ability to lead operational improvements and translate technical issues into clear management updates.
- Exposure to AI operations, machine‑learning infrastructure, GPU clusters, high‑performance computing, or research networks would be advantageous.
AI and Automation Competencies
- Use approved AI tools to analyse logs, alerts, incident records, network documentation, and operational data.
- Create, review, and maintain automation scripts for network validation, reporting, configuration backup, compliance checks, and routine operational tasks.
- Identify safe and practical opportunities to automate recurring network operations activities.
- Validate AI‑generated recommendations before applying them in production environments.
- Maintain proper governance over AI and automation use, including data protection, change control, auditability, and human oversight.
- Certifications in networking, cloud, cybersecurity, or automation, such as CCNP, CCIE, AWS Advanced Networking, Azure Network Engineer, Google Professional Cloud Network Engineer, CISSP, or equivalent.
- Experience implementing network automation, infrastructure‑as‑code, or AI‑assisted operations use cases.
- Experience with observability, AIOps, SIEM, ITSM, or network performance management platforms.
- Familiarity with zero trust, SASE, SD‑WAN, cloud security, and hybrid cloud connectivity patterns.
Ignite Your Future with NUS IT!
NUS IT is the digital powerhouse driving the National University of Singapore's vision to be a 'Borderless University, powered by Infinite Technology.' We don't just keep up with change - we lead them, delivering secure, high-performance IT solutions that transform education, research, and enterprise.
Innovation is at the heart of NUS IT. Our dynamic team thrives on curiosity and creativity, empowered with the latest tools and emerging technologies. Here, you'll have the freedom to explore, experiment, and turn ideas into reality.
Join us as we break boundaries and harness Agentic AI to build safe, scalable, and impactful solutions for the University. If you're ready to make a difference and shape the digital future, NUS IT is where your talent will shine. Let's build the digital future together!
Stay connected with us!
NUS IT Website: https://nusit.nus.edu.sg/
Step into a vibrant, innovative workplace at NUS IT, where teamwork, fun, and personal growth truly matter. Our 'work hard, play hard' culture means you'll thrive in a dynamic team, form genuine friendships, and enjoy lively days - whether on the job or at sports like badminton, running or soccer. We even have a 'Fun Club' that plans recreation and fun activities - run by some of us in NUS IT, for NUS IT!
We celebrate success together and empower your development with a clear career path and plenty of learning opportunities. Learn, lead, and reach your potential surrounded by inspiring and helpful colleagues!
Benefit from outstanding perks:
- Family Care Leave of 2 days
- Additional Childcare Leave beyond statutory benefits
- 2 Wellbeing days
- Up to 3 sick days with no MC
- Progressive annual leave starting at 21 days (including National Service!)
- Flexible medical coverage up to $10,000 for you and your dependents
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