Assistant Senior Manager/Senior Manager (IT - Student Experience)

National University of Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

The National University of Singapore is seeking a Manager/Senior Manager for IT - Student Experience to deliver high-impact digital products that enhance student experience. This role involves leading IT projects, leveraging AI technologies, and ensuring alignment with business needs. Ideal candidates should have over 10 years in IT, with strong communication skills and a proven ability to manage complex projects. A degree in Information Technology is required, along with experience in the education sector and AI fluency.

Qualifications

• At least 10 years in the IT industry, with 3+ years in a technical role and 7+ in project management.
• Proven track record in delivering complex digital systems.
• Hands-on experience with AI or data-driven initiatives.

Responsibilities

• Deliver high-impact digital products and platforms enhancing student experience.
• Lead end-to-end delivery of digital products and IT projects.
• Drive continuous improvement through data-driven insights and feedback.

Skills

AI fluency

Problem-solving skills

Communication skills

Stakeholder management

Education

Degree in Information Technology or equivalent

Tools

AI platforms

Orchestration tools

Job description

Job Title: Manager/Senior Manager (IT - Student Experience)

University-Level Unit: NUS Information Technology

Faculty/Department-Level Unit: Applications - Students Systems

Employee Category: Executive & Administrative

Location_ONB: Kent Ridge Campus

Posting Start Date: 08/05/2026

Job Description

The role is responsible for delivering high-impact digital products and platforms that enhance student experience. You will lead end-to-end delivery across projects and products, working closely with business stakeholders, engineering teams, and vendors. The role also requires leveraging emerging technologies such as AI, automation, and data analytics to drive innovation and operational efficiency.

Product & Project Delivery

• Accountable for successful end-to-end delivery of digital products, platforms, and IT projects.
• Drive both project execution and product lifecycle management (from ideation to continuous improvement).
• Partner with business stakeholders to translate needs into scalable, user-centric solutions.
• Lead requirement analysis, solution design, testing, deployment, and post-launch optimisation.
• Ensure alignment with enterprise architecture, security, and governance standards.
• Champion Agile / hybrid delivery methodologies and modern DevOps practices.

AI Solution Delivery

• Identify opportunities where AI can improve processes, enhance user experience, or unlock new capabilities across Faculty and Research domains.
• Translate business needs into clearly defined AI use cases, shaping functional requirements, solution approaches, and measurable success criteria.
• Apply practical understanding of AI approaches - including generative AI, predictive analytics, and workflow automation - to support solution design and implementation.
• Lead end-to-end delivery of AI solutions, from discovery and prototyping through implementation, rollout, adoption, and continuous improvement.
• Drive the design and implementation of agentic workflows and AI-powered automations using orchestration platforms such as n8n, integrating them with enterprise systems, data sources, and business processes where appropriate.

Stakeholder & Vendor Management

• Build strong partnerships with business users, ensuring alignment on priorities and outcomes.
• Manage vendors across procurement, delivery, and performance.
• Lead tendering processes, solution evaluation, and contract management.
• Communicate effectively with senior stakeholders, translating technical concepts into business value.

Operations, Support & Continuous Improvement

• Oversee application maintenance and support to ensure SLA compliance and service reliability.
• Drive continuous improvement through data-driven insights, user feedback, and performance metrics.
• Manage incident resolution, service requests, and system enhancements.
• Ensure systems meet audit, security, and compliance requirements.

Team Leadership

• Lead and mentor cross-functional teams (internal staff, vendors, and partners).
• Foster a culture of collaboration, innovation, and continuous learning.
• Optimise resource allocation while maintaining strong team morale and performance.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 10 years within IT industry, inclusive of 3+ years in a technical role, and 7+ years’ experience in project/product management.
• Proven track record in delivering complex digital systems or platforms.
• Strong understanding of:
  • Modern architectures (cloud-native, microservices, APIs)
  • Software development lifecycle (SDLC), Agile, and DevOps practices
  • Data platforms and integration patterns

AI Fluency

• Hands-on experience delivering AI or data-driven initiatives in a complex, multi-stakeholder environment.
• Practical understanding of modern AI concepts - including generative AI, agentic AI, and predictive/machine learning approaches.
• Relevant AI certifications, hands-on experience with AI platforms/orchestration tools, or demonstrated continuous learning in the AI domain will be an advantage.
• Familiarity with UX/UI principles and user-centric design.
• Strong analytical and problem-solving skills with a business-first mindset.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Self-driven, adaptable, and able to operate in a fast-evolving technology landscape.
• Strong stakeholder management and influencing skills.
• Certification in PMP, CITPM, Scrum or equivalent certifications.
• Experience in Higher Education or public sector digital transformation.