Network Engineer (Managed Services)

JUME SOLUTION PTE. LTD.; Singapore; On-site; SGD 29,016 - 42,408; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) seeks an on-site Network Support Engineer to deploy and maintain customer network infrastructure at client premises. The role requires hands-on experience with LAN/WAN, Wi‑Fi, and security devices, and the ability to work independently at customer sites while communicating with internal teams.

With 1+ year in network implementation or managed services, you will handle troubleshooting, maintenance, and documentation, coordinating with vendors and customers to

Qualifications

• Diploma in Information Technology, Network Engineering, Computer Science or equivalent.
• At least 1 year of experience in network implementation, technical support or managed services.
• Basic knowledge of TCP/IP, LAN, WAN, VLAN, Wi-Fi and routing.
• Familiarity with network equipment from Cisco, Aruba, Fortinet, Juniper or equivalent is an advantage.
• Experience in providing on-site customer support is an advantage.

Responsibilities

• Provide on-site network support and managed services at customer premises.
• Monitor, maintain and support customers' network infrastructure and IT systems.
• Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels.
• Carry out preventive maintenance, health checks and routine inspections of network equipment.
• Configure, install and support network equipment including switches, routers, wireless access points and firewalls.
• Attend to customer service requests, incidents and technical escalations.
• Coordinate with customers, vendors and internal technical teams to resolve network-related issues.
• Perform on-site troubleshooting and provide timely updates to customers and stakeholders.
• Maintain accurate service records, incident reports, documentation and asset information.
• Support network implementation, migration, upgrade and maintenance activities.
• Participate in scheduled maintenance activities, including work outside normal hours.

Skills

Communication

Analytical

Problem-solving

Interpersonal skills

Team player

Education

Diploma in IT/Network Engineering/CS

Tools

Cisco

Aruba

Fortinet

Juniper

Job description

Job Description & Requirements

Roles & Responsibilities

• Provide on-site network support and managed services at customer premises
• Monitor, maintain and support customers' network infrastructure and related IT systems
• Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels
• Carry out preventive maintenance, health checks and routine inspections of network equipment
• Configure, install and support network equipment, including switches, routers, wireless access points and firewalls
• Attend to customer service requests, incidents and technical escalations
• Coordinate with customers, vendors and internal technical teams to resolve network-related issues
• Perform on-site troubleshooting and provide timely updates to customers and relevant stakeholders
• Maintain accurate service records, incident reports, technical documentation and asset information
• Support network implementation, migration, upgrade and maintenance activities
• Participate in scheduled maintenance activities, including work outside normal working hours where required

Requirements

• Diploma in Information Technology, Network Engineering, Computer Science or equivalent
• At least 1 year of experience in network implementation, technical support or managed services
• Basic knowledge of network technologies, including TCP/IP, LAN, WAN, VLAN, Wi-Fi and routing
• Familiarity with network equipment from vendors such as Cisco, Aruba, Fortinet, Juniper or equivalent will be an advantage
• Experience in providing on-site customer support will be an advantage
• Able to work independently at customer sites while maintaining effective communication with internal teams
• Team player with good communication, analytical, problem-solving and interpersonal skills
• Meticulous, self-motivated and able to work under pressure
• Good foundation in information technology trends and developments
• Candidates without prior experience are welcome to apply

Working Hours

9:00am to 6:00pm (Mondays to Fridays)

Work Location

Deployment at customer sites may be required.