Network Engineer Lvl1

Black Box; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Black Box in Singapore is seeking a Level 1 Network Engineer to provide frontline support for enterprise network infrastructure. You will monitor network health, respond to incidents, perform basic troubleshooting, and assist in network implementations to ensure availability and SLA compliance.

The role requires collaboration with senior engineers to resolve issues and maintain secure, reliable network operations in a fast-paced environment.

Qualifications

• Provides first-line technical support for enterprise network infrastructure.
• Performs basic troubleshooting of LAN, WAN, WLAN, VPN, and Internet connectivity issues.
• Supports network monitoring and incident response to meet customer SLAs.

Responsibilities

• Monitor enterprise network health using network monitoring systems.
• Respond to alerts and service tickets promptly.
• Escalate complex issues to senior engineers as needed.
• Support network implementation activities and daily operational health checks.

Skills

Network Monitoring

Troubleshooting

LAN/WAN

Tools

NMS

Routers

Firewalls

Job description

Position:

Level 1 Network Engineer

Department:

Network Operations / Managed Services

Location:

Singapore (or as applicable)

Reports To:

Network Team Lead / Network Operations Manager

Position Summary

The Level 1 Network Engineer is responsible for providing first-line technical support for enterprise network infrastructure. The role involves monitoring network health, responding to incidents, performing basic troubleshooting, escalating complex issues, and supporting network implementation activities. The engineer will work closely with senior engineers to ensure network availability, security, and operational excellence while meeting customer SLA requirements.

Key Responsibilities

1. 1. Network Monitoring & Operations
   • Monitor enterprise network infrastructure using Network Monitoring Systems (NMS).
   • Respond promptly to network alerts and service tickets.
   • Identify and troubleshoot basic LAN, WAN, WLAN, VPN, and Internet connectivity issues.
   • Monitor network device health including:
     • Routers
     • Switches
     • Firewalls
     • Wireless Controllers
     • Access Points
   • Perform daily operational health checks.