Network Engineer - DS/MC

ST Engineering; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST Engineering Cloud and Data Centre Solutions Pte Ltd is seeking a Network Operations professional to manage wired and wireless access infrastructure and support Data Centre network operations.

You will administer network devices, respond to tickets, and work with Facilities Management for critical infrastructure. The role requires 24x7 support and after-hours maintenance.

Qualifications

• Cisco CCNA certification required or equivalent
• Strong network troubleshooting and incident response experience
• Excellent customer-facing communication and service orientation

Responsibilities

• Administer and support network infrastructure including routers, switches, WLAN controllers, AAA servers and encryptors
• Respond to tickets related to network access and performance issues
• Maintain network access for wired/wireless endpoints and data centre rooms
• Coordinate with Facilities Management for UPS, PDU, air-con, electrical and fire safety
• Perform routine automation tasks to ensure secure configuration and firmware upgrades

Skills

Networking

Troubleshooting

Customer service

Communication

Education

CCNA

Tools

Ansible

Python

Terraform

GitLab

Job description

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Cloud and Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

You will be working side by side with the network core team in ensuring network availability and serviceability for a secure, resilient and stable distributed environment. Your primary responsibility is to support and maintain the network access layer for our enterprise networks. You will manage access to the wired and wireless networks, ensuring last-mile connectivity for multiple locations. In addition, you will also manage the network communications rooms at these locations; providing cabling interconnect services for structured cabling and liaising with Facilities Management to ensure uninterrupted power and cooling delivery to the rooms. You may be called upon to support certain network functions in the Data Centre.

This is a 24 x 7 job scope and you will be required to work at scheduled after-office hour maintenance activities and respond to ad-hoc unscheduled events.

Be Part of Our Success

Manage wired and wireless network access infrastructure and support Data Centre network operations

• Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors
• Respond and diagnose tickets related to network access and performance issues
• Service and close support tickets to relocate or add client endpoints wired network access
• Service and close support tickets to resolve client endpoints wireless access
• Troubleshoot, triage and resolve client endpoints 802.1X authentication/authorization access issues and escal**ate**, if necessary, L2 and L3 issues
• Monitor availability of network access and provide immediate response and/or investigation to system alerts
• Troubleshoot and assist with root cause analysis of incidents replacing failed network components
• Support and perform routine automation tasks to ensure compliance for secure configuration, configuration backup management and routine firmware upgrades/updates
• Manage operational activities and implement changes
• Track network equipment supports lifecycle, procure and support refresh activities to project closure and payment
• Track equipment maintenance support agreements and telco circuits contracts, procure contract renewal and make payment
• Support project teams in the delivery of wider IT services

Manage Network Comms Rooms at sites and Data Centre

• Standardise and provision cable interconnects for network access and Data Centre
• Respond and attend to alerts to resolve UPS and PDU faults
• Work with contractors to replace faulty rackmount UPS and PDU for Network Comms Rooms
• Interface and coordinate with Facilities Management for M&E issues (air-con, electrical, fire safety) for Network Comms Rooms
• Escort external vendors/contractors for network related activities

Inventory and Documentation

• Create and maintain clear and concise documentation of the environment
• Maintain up-to-date documentation on rack layout and cabling interconnects
• Manage and maintain up-to-date inventory control
• Perform periodic inventory audits and review
• Adhere to organisation procedure to retire obsolete equipment

Qualities We Value

• Preferably with formal technical certification such as Cisco CCNA
• Experience in scripting and programming with network automation tooling on Ansible, Python, Terraform, GitLab is a plus
• Strong customer service orientation with good communication skills
• Self-motivated with attention to details
• Ability to work independently and effectively in a team environment.