Network Engineer

User Experience Researchers Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

User Experience Researchers Pte Ltd in Singapore is seeking an experienced IT infrastructure professional to provide network design, deployment, and support for enterprise systems hosted in on-prem data centres and Government Commercial Cloud (GCC) on AWS. The role operates around the clock to ensure uptime and resilience.

You will troubleshoot incidents, implement security measures, manage firmware upgrades, relate to SLAs, and coordinate with vendors, while contributing to automation and

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• Singapore citizen.
• 4–6 years in designing, deploying and managing enterprise IT infrastructure (network services).
• Hands-on experience with network, servers, Windows/Linux, cabling and cloud ops (GCC, AWS).

Responsibilities

• Provide network support for on-prem data centres and GCC on AWS, 24x7 operations.
• Ensure optimal network performance, troubleshoot incidents and minimize downtime.
• Maintain high availability, security, and compliance with government IT policies.
• Manage maintenance, firmware upgrades and security fixes for network equipment.
• Support office renovations and new office LAN/WAN cabling works.
• Coordinate with cross-functional teams, vendors, and service providers to meet SLAs.
• Prepare status reports and present insights to stakeholders.
• Identify automation opportunities to reduce manual effort and errors.
• Maintain operational docs and SOPs including deployment procedures.
• Oversee project budgeting, billing, and cost tracking.
• Handle day-to-day IT issues related to network, apps, infra and security.
• Assist rollout of new IT infrastructure and app deployments.
• Perform ad-hoc duties to ensure efficient operations.

Skills

CCNA

CCNP

ITIL

AWS Essentials

AWS Solutions Architect

Network troubleshooting

Cloud operations

Structured cabling

Education

Bachelor's degree in IT or related field

Job description

Key Roles and Responsibilities:

• Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
• Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
• Maintains high levels of network availability, security, and compliance with government IT policies and standards
• Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc.) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible
• Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
• Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
• Prepare status and progress reports, and present insights to stakeholders and senior management
• Identify and implement process automation initiatives to reduce manual effort, minimize human error and improve system reliability
• Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols
• Manage and support project budgeting, billing, cost tracking and cost recovery activities
• Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations
• Handle routine and ad-hoc operational administration, including logistics and maintenance coordination
• Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations
• Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations

Requirements:

• Bachelor's degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.
• Singapore citizen
• 4–6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS)
• Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
• Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
• Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
• Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple workstreams effectively in a fast-paced environment.