Network Engineer

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore seeks an experienced IT infrastructure professional to design, deploy and manage enterprise network services across on‑prem and GCC/AWS environments. You will ensure continuous operations and alignment with government IT policies.

The role covers high-availability networking, security governance, and incident troubleshooting, with coordination across vendors and internal teams. Strong automation and documentation practices are expected.

Qualifications

• Bachelor’s degree or equivalent experience in IT, CS, or related field.
• 4–6 years designing, deploying and managing enterprise IT infrastructure for network services (wired/wireless).
• Knowledge of network technologies and infrastructure security.
• Hands-on experience with network, servers, Windows/Linux, cabling, and cloud ops (GCC, AWS).
• Strong troubleshooting for network, app, infrastructure and security issues; govt environment preferred.

Responsibilities

• Provide network support for on-prem and GCC/AWS-hosted systems operating 24x7.
• Ensure optimal network performance, troubleshoot incidents, minimize downtime for business continuity.
• Maintain network availability, security, and compliance with gov IT policies and standards.
• Manage maintenance, upgrades, and security fixes for network equipment in on‑prem and GCC/AWS.
• Support office renovations and relocations including LAN, WAN, and cabling work.
• Coordinate with vendors and cross-functional teams to meet SLAs and resolve issues.
• Prepare status reports and present insights to stakeholders and senior management.
• Identify and implement automation to reduce manual work and errors.

Skills

Network design & deployment

IT infrastructure troubleshooting

Cloud operations (GCC/AWS)

Security & governance

Windows/Linux servers

Structured cabling

Automation & SOPs

Vendor & cross-functional coordination

Education

Bachelor's degree in IT/CS or related field

Tools

AWS

GCC

Cisco CCNA/CCNP

ITIL

Job description

Key Roles and Responsibilities:

• Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
• Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
• Maintains high levels of network availability, security, and compliance with government IT policies and standards
• Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc.) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible
• Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
• Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
• Prepare status and progress reports, and present insights to stakeholders and senior management
• Identify and implement process automation initiatives to reduce manual effort, minimize human error and improve system reliability
• Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols
• Manage and support project budgeting, billing, cost tracking and cost recovery activities
• Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations
• Handle routine and ad-hoc operational administration, including logistics and maintenance coordination
• Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations
• Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations

Requirements:

• Bachelor's degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.
• Singapore citizen
• 4-6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
• Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security
• Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS)
• Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
• Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
• Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
• Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to prioritize tasks and manage multiple workstreams effectively in a fast-paced environment.