Network Engineer

PIVOT SEARCH PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Pivot Search Pte Ltd in Singapore is seeking a capable network support engineer to assist customer projects with deployment, migration, and cutover activities. You will provide onsite and remote technical support, diagnose issues, and document configurations and procedures for handover.

The role welcomes fresh graduates with solid networking fundamentals; 1–3 years of experience is advantageous. You will work with engineering, delivery, sales, and customers to ensure successful project delivery

Qualifications

• Solid networking fundamentals (TCP/IP, VLAN, routing/switching).
• Strong troubleshooting and problem-solving skills.
• Willing to travel to client sites and work onsite.
• Fresh graduates welcome; 1–3 years of related experience advantageous.

Responsibilities

• Support network deployment, implementation, migration, and cutover activities for customer projects.
• Provide onsite and remote technical support, including troubleshooting, issue identification, diagnosis, and resolution.
• Monitor network performance and system health, escalating complex issues to senior engineers or HQ support teams when required.
• Assist in network configuration, testing, commissioning, and documentation preparation.
• Coordinate with project managers, sales teams, customers, and partners to ensure successful project delivery.
• Conduct knowledge transfer and provide documentation to customers upon project completion.
• Support POC demonstrations and solution evaluations when required.
• Maintain project records, incident reports, and technical documentation.
• Follow escalation procedures and communicate project/incident status timely.
• Attend customer meetings to analyze requirements, troubleshoot issues, and provide technical recommendations.
• Collaborate with engineering, project delivery, sales, and support teams for customer satisfaction.

Skills

Networking fundamentals

Troubleshooting

Customer support

Python/Ansible basics

Travel readiness

Education

Degree in CS/IT/Networking

Tools

Wireshark

VPN basics

Job description

Responsibilities:

• Support network deployment, implementation, migration, and cutover activities for customer projects.


• Provide onsite and remote technical support, including troubleshooting, issue identification, diagnosis, and resolution.


• Monitor network performance and system health, escalating complex issues to senior engineers or HQ support teams when required.


• Assist in network configuration, testing, commissioning, and documentation preparation.


• Participate in project implementation and coordinate with project managers, sales teams, customers, and partners to ensure successful project delivery.


• Conduct technical knowledge transfer and provide documentation to customers upon project completion.


• Support technical proof-of-concept (POC), demonstrations, and solution evaluations when required.


• Maintain project records, incident reports, technical documentation, and operational trackers.


• Follow standard escalation procedures and ensure timely communication of project and incident status.


• Attend customer meetings to analyze technical requirements, troubleshoot issues, and provide professional technical recommendations.


• Collaborate with engineering, project delivery, sales, and support teams to ensure customer satisfaction and project success.


• Continuously develop technical knowledge of networking, security, storage, and HCI technologies.

Qualifications & Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, Network Engineering, or a related field.


• Fresh graduates with strong networking fundamentals are welcome to apply. Candidates with 1–3 years of relevant experience will have an advantage.


• Basic understanding of networking concepts including TCP/IP, VLAN, Routing, Switching, Wireless Networking, and Network Security.


• Familiarity with Layer 2 and Layer 3 technologies such as STP, LACP, OSPF, VRRP, VXLAN, and network virtualization is preferred.


• Knowledge of WLAN architecture, deployment, and optimization is an advantage.


• Exposure to firewalls, endpoint security, virtualization, servers, storage, backup, or HCI solutions is beneficial.


• Experience with network automation tools such as Python or Ansible is an added advantage.


• Strong troubleshooting, analytical, and problem-solving skills.


• Willing to work onsite at customer locations and travel when required.