Network Field Engineer

X-TRA COMMUNICATION PTE. LTD.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

X-TRA COMMUNICATION PTE. LTD. is seeking a Network Field Engineer to install, troubleshoot, and maintain network infrastructure at client sites across Singapore. You will handle on-site repairs, perform site surveys, and ensure networks meet performance standards while coordinating with internal teams.

The role requires strong networking knowledge, relevant certifications, and excellent communication skills to guide customers during on-site visits and to manage service tickets efficiently.

Formación

• Formal IT/networking qualification required or equivalent experience.
• Experience in fieldwork, technical support and relevant certifications preferred.
• Strong knowledge of networking, troubleshooting and hardware installation.
• Basic networking concepts: TCP/IP, DNS, WiFi, router setup, cabling.

Responsabilidades

• Perform on-site troubleshooting and repairs for network, internet, and hardware issues.
• Install, configure, and test network equipment (routers, switches, servers).
• Perform site surveys, testing, and network performance checks.
• Support and assist in scheduled maintenance or upgrade works.
• Liaise with internal teams for technical escalation.
• Document service reports, issues found, and solutions provided.
• Provide technical support and guidance to customers on-site.
• Ensure timely completion of assigned service tickets.

Conocimientos

Networking knowledge

Troubleshooting

Customer communication

Educación

Certificate/Diploma/Degree in IT, Networking, Telecommunications, or related field

Herramientas

Cisco Certification

Aruba

Juniper

Linux

Descripción del empleo

We are seeking a dedicated and technically skilled Network Field Engineer to join our growing team. The Network Field Engineer will be responsible for providing on-site installation, maintenance, troubleshooting, and support for network and IT services at client premises. This role requires a hands-on, customer-oriented individual with good technical knowledge of networking equipment and the ability to travel to various locations to resolve issues effectively.

Responsibilities

• Perform on-site troubleshooting and repairs for network, internet, and hardware issues.
• Install, configure, and test network equipment (routers, switches, servers).
• Perform site surveys, testing, and network performance checks.
• Support and assist in scheduled maintenance or upgrade works.
• Liaise with internal teams for technical escalation.
• Document service reports, issues found, and solutions provided.
• Provide technical support and guidance to customers on-site.
• Ensure timely completion of assigned service tickets.

  Requirements

  • Certificate/Diploma/Degree in IT, Networking, Telecommunications, or related field.
  • Experience in fieldwork, technical support and professional certificate (Cisco Certification, Aruba, Juniper, Linux and others) preferred.
  • Good knowledge of networking, internet troubleshooting, and hardware installation.
  • Basic knowledge of networking (TCP/IP, DNS, WiFi, Router setup, Cabling).
  • Strong communication and interpersonal skills.
  • Ability to work independently and handle customer interactions professionally.
  • Responsible, proactive, and customer-oriented.
  • Willing to work beyond office hours or during standby duty.