Multinational Client Executive

American International Group; Singapore; On-site; SGD 150,000 - 200,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG Asia Pacific Insurance Pte. Ltd. in Singapore seeks a results-driven professional to manage multinational service delivery and client experience across complex programs.

You will coordinate between product, distribution, legal and claims teams to ensure timely, compliant solutions and successful program implementation. Ideal candidates will have strong commercial insurance knowledge, experience with multinational structures, and excellent communication skills.

Qualifications

• Commercial insurance experience, preferably client servicing.
• Strong knowledge of complex multinational programs and reinsurance structures.
• Experience with multinational environment and processes.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Oversee multinational service delivery for assigned portfolio and ensure elevated client experience.
• Coordinate program lifecycle activities across stakeholders to meet SLAs.
• Provide guidance to stakeholders on program design and compliance with local regulatory requirements.
• Lead end-to-end workflow adoption and manage service fee discipline.

Skills

Commercial insurance

Multinational programs

Client relations

Communication skills

Autonomy

Prioritization

Articulation

Team collaboration

Operational improvements

IT literacy

Tools

MS Outlook

Excel

Word

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Multinational AIG’s Multinational business is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients’ risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers.

How you will create an impact

Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. This would include:

• The proactive management and oversight of all multinational service activities, coordinating communication and project management across all internal and external stakeholders throughout the program lifecycle.
• Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
• Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End work flow, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
• Ensure Multinational service fee discipline by utilizing available tools.
• Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
• Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
• Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
• Partner with all Multinational stakeholders across Product, Distribution, legal, credit, claims, network partners and operations support to effectively manage your existing portfolio and growth opportunities.
• Monitor performance and accelerate where necessary to ensure all agreed Multinational service SLAs are being met.
• Operate as the senior external service contact – working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
• Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.

General: Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.

Accountable for contributing to the development, qualification, prospecting, and conversion of Multinational targets within assigned span of control.

Support the profitable growth of the multinational portfolio by working in collaboration with product and distribution.

Help identify, support, and contribute to internal and external strategies that align our product offering and grow AIG multinational business.

Deliver structured internal and external Multinational training as applicable.

Possess a desire for continuous improvement to elevate Multinational engagement and for further training as needed, including global fronting underwriting authority.

What you’ll need to succeed

• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
• Ability to clearly articulate ideas and influence outcomes
• Ability to motivate others to achieve common goal; proven record of being a team player
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

Benefits

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

About us

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

Reasonable Accommodations

If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

UW - Underwriting

Employer: AIG Asia Pacific Insurance Pte. Ltd.

Nous sommes une Compagnie d'assurance internationale de premier plan, présente dans plus de 80 pays et juridictions. Nous proposons une large gamme d’assurances IARD et Responsabilité civile, d’Assurance vie, de solutions de retraite et d’autres services financiers pour accompagner nos clients dans leur quotidien professionnel et personnel par le biais de nos divisions d’assurance générale, vie et retraite et placements. Ce qui nous caractérise à travers toutes ces offres, c'est notre engagement à aider les individus, les entreprises et les communautés à se préparer et à réagir aux périodes d'incertitude. Qu'il s'agisse d’aider les personnes confrontées à des catastrophes naturelles ou les millions d’Américains qui aspirent à une retraite stable, nous avons l'expertise nécessaire pour aider nos clients à mieux gérer les risques. Nous nous engageons également à faire ce qu'il faut pour nos Employés et les communautés dans lesquelles nous travaillons et vivons. C’est pourquoi nous cherchons à offrir ce qui compte à nos équipes toujours plus diversifiées - comme des environnements de travail flexibles et créatifs, des opportunités de croissance professionnelle et des forums pour se soutenir les uns les autres et inciter au changement. Nous encourageons les Employés à soutenir les causes qui les intéressent le plus, par le biais de nos programmes de congés des bénévoles et de subventions spécifiques (« Matching Grants Program »). Rejoignez notre réseau de Talents (Talent Network ). Des informations supplémentaires sur AIG sont disponibles sur www.aig.com | YouTube | Twitter | LinkedIn. Ces références avec des informations supplémentaires sur AIG ont été fournies pour des raisons de commodité, et les informations contenues sur ces sites Web ne sont pas référencées dans ce communiqué de presse.