Mobile Library Outreach Specialist

National Library Board; Singapore; Hybrid; SGD 36,000 - 54,000; Full time

Job summary

National Library Board in Singapore is seeking a Library Officer to support MOLLY, NLB's mobile library service, by executing programs, engaging communities, and promoting reading across families and underserved groups. The role is based at Jurong Library with island-wide outreaches.

Successful candidates join a two-year contract; the position offers a flexible hybrid work environment, opportunities for staff development, and meaningful community impact as you train volunteers and collaborate

Qualifications

• 1–2 years of experience in community outreach, engagement, or similar role.
• Passion for promoting reading and serving families, persons with disabilities and underserved communities is an advantage.
• Good written and verbal communications skills.
• Excellent customer service and engagement with diverse stakeholders.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to supervise staff and maintain quality standards.
• Willingness to perform shift work, including weekends.

Responsibilities

• Promote MOLLY’s library collection and services during outreaches, including book recommendations and displays.
• Engage patrons by conducting programmes, such as storytelling sessions and roadshows.
• Provide quality customer service and handle email queries, membership registrations, and follow-ups.
• Manage temporary staff and volunteers, training them on patron enquiries, customer service, and MOLLY’s facilities and services.
• Ensure MOLLY’s facilities are well maintained to meet operational and customer needs.
• Support MOLLY operations including rosters, site recces, supervising drivers, compiling reports, crisis and incident management, financial matters, and admin support.
• Engage partners and stakeholders to promote MOLLY’s library collection and services.

Skills

Community outreach

Engagement

Customer service

Staff supervision

Logistics support

Team collaboration

Communication skills

Job description

National Library Board in Singapore is seeking a Library Officer to support MOLLY, NLB's mobile library service, by executing programs, engaging communities, and promoting reading across families and underserved groups. The role is based at Jurong Library with island-wide outreaches.

Successful candidates join a two-year contract; the position offers a flexible hybrid work environment, opportunities for staff development, and meaningful community impact as you train volunteers and collaborate