ML Engineer, AI Lab — Elevate Assistant Intelligence

Rakuten Asia Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Rakuten Asia Pte. Ltd., based in Singapore, leads AI initiatives within the Rakuten Group. The AI Lab role analyzes assistant interactions, generates data-driven insights, and designs experiments to improve agent performance and user experience across Rakuten services.

The ideal candidate has 3+ years in data science or ML, strong Python and ML skills, SQL proficiency, and solid statistics. Excellent communication and collaborative ability are required to translate complex concepts into

Qualifications

• Over 3 years of experience in data science, machine learning, or a related quantitative field.
• Strong Python and ML skills for data processing, analysis, and prototyping.
• Proficiency in SQL and working with large-scale structured data.
• Solid foundation in statistics, experimental design, and predictive modeling.
• Strong problem identification and formulation skills, with a track record of proactively identifying potential issues and developing effective solutions.
• Demonstrated ability to thoroughly research and evaluate potential solutions and identify the optimal approach for a given problem.
• Excellent written and verbal communication skills, with the ability to clearly articulate complex technical concepts to both technical and non-technical audiences.

Responsibilities

• Analyze assistant interactions and internal evaluations to identify improvement opportunities.
• Generate data-driven insights to guide product development and feature prioritization.
• Conduct research to improve agent architecture and user intent understanding to enhance response quality.
• Design and execute experiments, identifying the right metrics to evaluate impact.
• Collaborate with engineers and other Agent Science team members to implement and productionize improvements.
• Leverage diverse datasets across Rakuten’s ecosystem to improve assistant capabilities and deliver customer value.
• Clearly communicate findings and contribute to research and product decisions.

Skills

Python

ML

SQL

Statistics

Problem solving

Communication

Job description

Rakuten Asia Pte. Ltd., based in Singapore, leads AI initiatives within the Rakuten Group. The AI Lab role analyzes assistant interactions, generates data-driven insights, and designs experiments to improve agent performance and user experience across Rakuten services.

The ideal candidate has 3+ years in data science or ML, strong Python and ML skills, SQL proficiency, and solid statistics. Excellent communication and collaborative ability are required to translate complex concepts into