Merchant Acquisition Manager

CaterSpot; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

CaterSpot is Singapore’s leading corporate food delivery and workplace food platform. We partner with restaurants, caterers, cafés and food groups to serve companies across daily meal programs, catering, events and pantry solutions.

We are seeking a commercially driven Merchant Acquisition Manager to expand and strengthen our merchant network across Singapore. You will identify, approach and sign high-quality merchants, from independents to major chains, and manage the full acquisition cycle

Qualifications

• Experience signing restaurants, retailers or other business partners.
• Fluency in English and Mandarin is mandatory.
• Comfort with in-person meetings and enterprise negotiations.

Responsibilities

• Build and manage a pipeline of restaurants, caterers, cafés and food groups.
• Acquire merchants ranging from independents to major restaurant chains.
• Conduct pitches, commercial discussions and negotiations in English and Mandarin.
• Build relationships with non-English-speaking restaurant owners and expand coverage.
• Identify gaps in CaterSpot’s merchant coverage and reach.
• Conduct outbound prospecting through calls, emails, referrals and in-person visits.
• Meet restaurant owners, founders, general managers and senior decision-makers; negotiate terms.
• Manage the full sales process from initial contact through contract signing.
• Prepare tailored proposals for larger chains and catering groups.
• Maintain CRM data and track activity and conversions.

Skills

Merchant acquisition

Partnerships

Business development

Sales pitches

Negotiation

Relationship management

Mandarin fluency

English fluency

Job description

CaterSpot is Singapore’s leading corporate food delivery and workplace food platform. We

partner with restaurants, caterers, cafés and food groups to serve companies across daily meal

programs, catering, events and pantry solutions.

As we continue to grow, we are looking for a commercially driven Merchant Acquisition

Manager to expand and strengthen our merchant network across Singapore.

The Role

You will be responsible for identifying, approaching and signing high-quality merchants onto

the CaterSpot platform.

This role requires someone who is equally comfortable walking into an independent

restaurant and speaking directly with the owner as they are presenting to the management

team of a major restaurant chain or catering group.

You must be fluent in both English and Mandarin, with the confidence and ability to

conduct full sales pitches, negotiations and relationship-building conversations in Mandarin

with restaurant owners who may not speak English.

You will manage the full merchant acquisition cycle, from prospecting and pitching through

negotiation, contracting and handover to the onboarding team.

Key Responsibilities

• Build and manage a strong pipeline of restaurants, caterers, cafés, bakeries and food
• groups.
• Acquire merchants ranging from single-outlet independent restaurants to major
• restaurant chains and established catering groups.
• Conduct sales pitches, commercial discussions and negotiations in both English and
• Build relationships with non-English-speaking restaurant owners and clearly
• Identify gaps in CaterSpot’s merchant coverage, cuisines, price points and geographic
• reach.
• Conduct outbound prospecting through calls, emails, referrals, networking and in-
• person visits.
• Meet restaurant owners, founders, general managers and senior decision-makers.Negotiate commercial terms, commission structures, pricing and partnership
• conditions.
• Manage the full sales process from initial contact through contract signing.
• Prepare tailored proposals for larger restaurant chains and catering groups.
• Maintain accurate pipeline, activity and conversion data in the CRM.
• Work closely with Merchant Operations, Sales, Marketing and Account Management
• to ensure successful merchant launches.
• Represent CaterSpot at relevant industry events, networking sessions and partner
• meetings.
• Develop long-term relationships with key merchant groups and strategic partners.

What We’re Looking For

• Previous experience in merchant acquisition, partnerships or business
• development.
• Proven experience signing restaurants, retailers, merchants or other business partners.
• Fluency in spoken English and Mandarin is mandatory.
• Strong ability to pitch, negotiate and close partnerships entirely in Mandarin.
• Comfortable speaking with Mandarin-speaking restaurant owners who may have
• limited or no English proficiency.
• Experience working for a food delivery platform, marketplace, payments company, e-
• commerce platform, POS provider or another merchant-focused business is highly
• preferred.
• Ability to manage both high-volume acquisition of independent merchants and longer,
• more complex negotiations with enterprise groups.
• Strong prospecting, pitching, negotiation and closing skills.
• Comfortable conducting in-person meetings and visiting restaurant and catering
• locations across Singapore.
• Commercially minded, persistent and highly target-driven.
• Strong relationship-building and stakeholder-management skills.
• Able to work independently and take ownership of the entire acquisition funnel.
• Existing relationships within Singapore’s restaurant, catering or hospitality industry
• would be an advantage.

What Success Looks Like

• Consistently achieving monthly merchant acquisition targets.
• Signing a healthy mix of independent restaurants, multi-outlet brands and strategic
• food groups.
• Successfully acquiring Mandarin-speaking restaurant owners and operators.
• Improving CaterSpot’s merchant coverage across key cuisines, locations and price
• categories.
• Building a reliable pipeline of qualified merchant opportunities.
• Acquiring merchants that become active, high-performing partners on the CaterSpot
• platform.

Why Join CaterSpot

• Join a fast-growing company operating at the intersection of food, technology and
• corporate services.
• Work with some of Singapore’s leading restaurants, caterers and food groups.
• Take ownership of a highly visible and commercially important function.
• Competitive salary with performance-based incentives.
• Opportunity to grow into a senior merchant partnerships or acquisition leadership