Membership Experience Specialist

PEOPLEFIRST HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A consultancy firm in Singapore is seeking a Membership Coordinator to manage membership applications and inquiries. You will maintain records, activate new memberships, and handle fee collections while ensuring exceptional service in a country club setting. The role involves processing suspensions and refunds and requires good teamwork and service orientation. This full-time position offers structured working hours and staff transport from Tanah Merah MRT station.

Benefits

Staff transport provided

Structured working hours

Qualifications

• Interest to work in a country club environment.
• Candidates with more experience may be considered for Officer position.

Responsibilities

• Handle membership enquiries via phone and email.
• Maintain up-to-date membership records in CMS.
• Follow up for membership fees and renewals.
• Activate and process new membership applications.
• Process applications for membership suspension.
• Handle security refunds upon membership expiry.
• Stand-in for Membership Centre duties when required.
• Assist in adhoc projects assigned by supervisor.

Skills

Service-oriented

Team player

Job description

A consultancy firm in Singapore is seeking a Membership Coordinator to manage membership applications and inquiries. You will maintain records, activate new memberships, and handle fee collections while ensuring exceptional service in a country club setting. The role involves processing suspensions and refunds and requires good teamwork and service orientation. This full-time position offers structured working hours and staff transport from Tanah Merah MRT station.