Membership Consultant

MORROW; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

MORROW is Singapore’s largest integrated fitness and recovery destination, designed to help individuals build healthier lives through daily habits. This 1 year renewable contract positions you as a Membership Consultant to engage prospective members and convert enquiries into memberships with care and brand values.

You will educate customers on our wellness offerings and support onboarding, combining sales, product knowledge, and customer service excellence to drive growth and retention.

Qualifications

• Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
• 1–3 years of experience in consultative sales or membership sales.
• Experience using a CRM (HubSpot or Dynamics) and WhatsApp Business.

Responsibilities

• Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
• Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
• Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
• Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
• Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
• Follow up with leads through calls, emails, and digital channels to maximise conversion.
• Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
• Track and report sales activities, conversion rates, and member feedback for continuous improvement.
• Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
• Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in-class retention rates.

Skills

Consultative sales

Membership sales

Customer-facing

Education

Diploma or equivalent in Sales/Marketing/Business/Sports Science or related field

Tools

HubSpot or Dynamics CRM

WhatsApp Business

Job description

MORROW is Singapore’s largest integrated fitness and recovery destination, designed to help individuals build healthier, more resilient lives through intentional daily habits. Grounded in lifestyle medicine, MORROW brings together physical activity, nutrition, restorative sleep, stress management, avoidance of risky substances, and social connection through structured programmes and purpose-built environments that make sustainable lifestyle change achievable. Supported by evidence-informed practice and data from wearables and lifestyle inputs, MORROW helps members recognise patterns, build consistency, and stay accountable—turning insight into everyday action that supports long-term vitality, strength, and clarity, without medical diagnosis or treatment.

Reports To: Chief Commercial Officer

Employment Type: 1 year renewable contract

Role Overview

As a Membership Consultant, you will be responsible for engaging prospective members, showcasing our unique wellness offerings, and converting enquiries into active memberships. You will act as a trusted advisor, educating customers on our products and services, and ensuring every interaction reflects our brand’s values of care, empowerment, and holistic wellbeing.

This role combines sales, product expertise, and customer service excellence, making it a vital front-line position in driving growth for the business.

Key Responsibilities

• Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
• Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
• Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
• Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
• Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
• Follow up with leads through calls, emails, and digital channels to maximise conversion.
• Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
• Track and report sales activities, conversion rates, and member feedback for continuous improvement.
• Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
• Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in-class retention rates.

Requirements

• Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
• 1–3 years of experience in consultative sales, membership sales, or customer-facing roles.
• Tech-savvy with experience using a CRM such as HubSpot or Dynamics and WhatsApp Business.
• Eligible to work in Singapore.
• Able to work on-site.
• Bonus: Prior experience in luxury hospitality, premium fitness clubs, private members' clubs, wellness centers, spas, or other high-touch environments serving affluent clientele.