Members and TPSPs Operations Executive

THIRD PARTY RISK BUREAU (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 84,000; Full time

Job summary

THIRD PARTY RISK BUREAU (SINGAPORE) PTE. LTD. is seeking a dedicated helpdesk professional to manage day-to-day support for members and TPSPs. You will handle service inquiries, interpret risk reports, manage access requests, and collaborate with internal teams to resolve complex issues.

The role emphasizes incident logging, investigation, SLA adherence, and participation in business continuity drills, with opportunities to improve client experiences and risk controls.

Qualifications

• Degree in Business, Finance, IT or relevant disciplines.
• Minimum 2 years of working experience in financial services, banking or regulatory industry.
• Possess good stakeholder management, organisational, coordination and communication skills.
• Experience or sound understanding in financial services industry, engaging financial institutions or third-party service providers is highly advantageous.

Responsibilities

• Manage day-to-day member and TPSP helpdesk operations, serving as the primary point of contact for our financial institution members and their TPSPs on service-related enquiries.
• Handle and resolve enquiries relating to third-party risk reports, report interpretation, system access and service requests.
• Provide support to members and TPSPs and liaise with other internal stakeholders to investigate and resolve complex issues in the event of any technical queries or assistance.
• Log, investigate, track and close incidents and requests in accordance with defined SLAs and service standards.
• Support operational readiness and business continuity and disaster recovery exercise where required.
• Identify opportunities to improve client experience, operational efficiency, service quality and risk control.
• Any other ad-hoc duties required.

Skills

Stakeholder Management

Service Desk

Incident Management

Financial Services

Communication

Education

Bachelor's degree

Job description

Job Description:

• Manage day-to-day member and third-party service provider (TPSP) helpdesk operations, serving as the primary point of contact for our financial institution members and their TPSPs on service-related enquiries.


• Handle and resolve enquiries relating to third-party risk reports, report interpretation, system access and service requests.


• Provide support to members and TPSPs and liaise with other internal stakeholders to investigate and resolve complex issues in the event of any technical queries or assistance.


• Log, investigate, track and close incidents and requests in accordance with defined SLAs and service standards.


• Support operational readiness and business continuity and disaster recovery exercise where required.


• Identify opportunities to improve client experience, operational efficiency, service quality and risk control.


• Any other ad-hoc duties required.

Requirements:

• Degree in Business, Finance, IT or relevant disciplines.


• Minimum2 years of working experience in financial services, banking or regulatory industry.


• Possess good stakeholder management, organisational, coordination and communication skills.


• Experience or sound understanding in financial services industry, engaging financial institutions or third-partyservice providers is highly advantageous.