Medical Operation & Quality Lead, JAPAC

Merck Healthcare; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Merck Healthcare is seeking a Medical Operations & Quality Lead for JAPAC in Singapore. This role drives harmonization, digital innovation, and quality governance across therapeutic areas, enabling country teams to deliver impact for healthcare professionals and patients.

You will design data-driven insight processes, consolidate real-world evidence, optimize medical CRM systems, and lead risk management in line with global policies, coordinating with regional leads to ensure execution

Qualifications

• Minimum 10 years in healthcare, with 5+ in Medical Affairs.
• Experience leading product launches and translating strategy into execution across multi-market environments.
• Hands-on with medical CRM systems (Veeva) and digital learning platforms.

Skills

Medical leadership

Evidence-based medicine

Veeva CRM

Digital engagement

Stakeholder comms

English fluency

Collaboration

Education

Life sciences/Pharmacy/Medicine degree

Tools

Veeva Systems

Digital education platforms

Remote engagement tools

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Your Role

At the intersection of scientific excellence and operational precision, this role shapes how medical affairs strategy is executed across one of the world's most dynamic and diverse regions. As the Medical Operations & Quality Lead for JAPAC, you will serve as the central expert driving harmonization, digital innovation, and quality governance across all therapeutic areas, enabling country teams to deliver meaningful impact for healthcare professionals and patients alike.

In this pivotal role, you will lead the design and rollout of data-driven insight-capture processes, generate and consolidate real-world evidence across the region, and translate findings into actionable intelligence for senior stakeholders. You will own the optimization of medical CRM systems (e.g. Veeva) and digital medical education platforms, while championing digital fluency across the JAPAC medical affairs organization. Acting as the primary regional representative during quality audits and regulatory inspections, you will govern medical standard operating procedures and lead risk management activities to ensure full alignment with global policies. You will also track medical strategy performance and regional budgets, partnering closely with country and regional medical leads to keep execution sharp and accountable.

Who You Are;

• Hold a degree in life sciences, pharmacy, medicine, or a related field, or bring equivalent professional experience in a medical affairs or healthcare setting.
• Have at least 10 years of working experience in the Healthcare industry, with 5 years of experience in a Medical Affairs role, such as Medical Manager or Country Medical Director, combined with three to four years of experience in medical operations at country, regional, or global level.
• Have hands-on experience leading product launches and translating medical strategy into operational execution across complex, multi-market environments.
• Have a strong command of evidence-based medicine concepts and are confident applying them to real-world evidence generation, insight synthesis, and stakeholder communication.
• Experienced with medical CRM systems (e.g. Veeva Systems), digital engagement platforms, and remote interaction tools, and understand how to leverage these to enhance healthcare professional engagement and scientific exchange.
• Fluent in English, written and spoken, and bring a solid orientation in healthcare digital, including familiarity with data analytics and AI tools relevant to the healthcare environment.
• Skilled communicator and collaborator, able to influence across functions and geographies, navigate ambiguity independently, and produce compelling materials for diverse audiences.
• Good knowledge of evolving medical trends across the JAPAC region and the regulatory and quality frameworks that govern medical affairs activities.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!