Marketing cum Customer Service Executive (5 days / West)

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A well-established recruitment agency in Singapore is looking for a marketing and customer relations specialist. The role involves developing marketing strategies to promote security services, creating marketing materials, and managing customer relationships. Candidates should have a minimum diploma in a relevant field and at least 2 years of experience in customer service or marketing. Excellent benefits and career progression opportunities are offered along with a salary range of $2800 - $3200 plus bonuses.

Benefits

Excellent welfare and benefits

Career progression opportunities

Qualifications

• Minimum 2 years in customer service or marketing related work.
• Strong understanding of marketing strategies and tools.

Responsibilities

• Develop and implement marketing strategies for security services.
• Create marketing materials to effectively communicate offerings.
• Collaborate with Sales team on targeted marketing campaigns.
• Manage online presence and analyze marketing campaign performance.
• Assist in Customer Service tasks and handle incoming queries.
• Address complaints and provide accurate incident reports.

Skills

Marketing strategy development

Customer relationship management

Digital marketing

Content creation

Education

Diploma in Customer Service/ Marketing / Event Organisation

Job description

• Well Established Company
• Basic $2800 - $3200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working days: Monday to Friday
• Working hours: 8.30am – 5.30pm

Job Responsibilities

MARKETING (70%)

• Develop and implement marketing strategies to promote the company’s security services and products.
• Creating marketing materials such as brochures/flyer, website, user guides, presentations slides etc. to effectively communicate the company’s offering to the customer.
• Collaborate with Sales team to develop targeted marketing campaigns that align with company’s sales goals.
• Managing the company’s online presence through social media, website content and email marketing campaigns to targeted customers.
• Monitoring and analysing the performance of the marketing campaigns (google ad, SEO marketing) to measure their effectiveness and make adjustments if required.
• Together with the team (Sales and CS), to build and maintain relationships with customers, industry partners (vendors) and other stakeholders to promote the company’s brand and reputation.
• Keeping up to date with industry trends, competitors’ activities, and emerging technologies to ensure company remains competitive in the market.

CUSTOMER RELATIONS (30%)

• To assist Manager in the implementation of Customer Service/ Sales Support tasks and duties Handle all incoming emails received under Retention Inbox
• To provide support to Retention / AR team to address situations and various requests from external and internal parties and channel to relevant department for follow up actions and ensure all cases are attended promptly and professionally.
• To handle complains, fact finding from relevant departments and ensure facts and figures are accurate and provide incident report to Manager.
• To work closely with Manager to explore improvement in productivity, efficiencies and moral of the team.

Job Requirements

• Possess minimum Diploma in Customer Service/ Marketing / Event Organisation etc.
• Possess minimum 2 years in customer service / marketing related work.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONGZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492