Manufacturing Excellence Manager

West Pharmaceutical Services, Inc; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

West Pharmaceutical Services, Inc. is seeking a Manufacturing Excellence Manager to lead Production Engineering and Training teams to drive systematic improvements across all production areas. You will champion digital manufacturing initiatives and ensure compliance with quality and regulatory standards.

The role calls for strong leadership, Lean/Six Sigma expertise, and collaboration with cross-functional teams to deliver safety, quality and productivity gains aligned with site strategy.

Qualifications

• Bachelor’s degree in manufacturing/industrial engineering or related field.
• 8+ years relevant experience with at least 3 years in supervisory role.
• Strong leadership, stakeholder management and communication skills.

Responsibilities

• Establish and govern manufacturing systems, standards, and best practices across production operations.
• Lead continuous improvement initiatives using Lean and Six Sigma to boost safety, quality, delivery, productivity, and cost.
• Drive manufacturing performance using data and change management and adoption of new systems and technologies.
• Provide leadership to the Production Engineering team and resolve production issues.
• Lead training to ensure production training systems meet requirements (TWI, JIB, OJT, competency).
• Develop and sustain digital manufacturing solutions to improve visibility and decision-making.
• Collaborate with Production, Quality, Process Engineering, Plant Engineering, Supply Chain, HR and D&T for site objectives.

Skills

Leadership

Lean manufacturing

Operational excellence

Six Sigma

Cross-functional collaboration

ERP/MES

Regulatory compliance

Education

Bachelor's degree in Manufacturing/Industrial Engineering or related

Tools

SAP HANA

DMO

dLDMS

AI

Job description

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Title: Manufacturing Excellence Manager

Requisition ID: 76459

Location: Jurong, SG, SG

Department: Operations

Description: This is an onsite position requiring the team member to be onsite for all scheduled workdays. No relocation assistance is provided for this opportunity.

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

Lead the Production Engineering and Production Training teams to drive and ensure development, implementation, and continuous improvement of manufacturing systems meet required operational standards across all production departments including production training systems and manufacturing digitalization across the site. Collaborate with cross functional teams to position drives sustainable improvements in safety, quality, delivery, productivity, compliance, and operational excellence while supporting the site's manufacturing strategy.

Essential Duties and Responsibilities

• Establish and govern manufacturing systems, standards, and best practices to ensure consistency, sustainability, and operational excellence across production operations. The role is responsible for improving manufacturing performance through structured problem solving, effective CAPA implementation, standardized work processes, capability development, and deployment of digital manufacturing solutions.
• Initiate and oversee continuous improvement initiatives using Lean, Six Sigma, and structured problem-solving methodologies to improve safety, quality, delivery, productivity, and cost performance.
• Leverage on data, operational metrics and through change management, drive manufacturing performance improvement, successful adoption of new systems and technologies and deliver measurable business results.
• Provide leadership and direction to the Production Engineering team to support manufacturing operations, resolve production issues, and strengthen process robustness.
• Establish and maintain structured processes for investigating manufacturing issues and implementing effective corrective and preventive actions.
• Prioritize, direct, and monitor engineering and operational improvement projects to ensure alignment with site objectives and business priorities.
• Lead the Production Training function to ensure training systems, including TWI, Job Instruction Breakdown, On-the-Job Training, and competency management processes meet production training requirements.
• Ensure manufacturing training programs, systems, and operational processes are standardized, effective, and compliant with applicable quality and regulatory requirements.
• Lead the development, implementation, and sustainment of digital manufacturing solutions, including SAP HANA, DMO, dLDMS, AI and future digital manufacturing platforms, to improve operational visibility, productivity, and decision-making.
• Partner effective with Production, Quality, Process Engineering, Plant Engineering, Supply Chain, Human Resources, and D&T to support site objectives, system enhancements, audits, inspections, and organizational capability development.

Education

• Bachelor's degree in Manufacturing Engineering, Industrial Engineering, Operations Management or relevant discipline.

Work Experience

• Minimum 8 years relevant experience with at least 3 years in supervisory role.
• Strong leadership skills with proven experience in managing teams and projects.
• Excellent communication, stakeholder management, and problem-solving abilities.

Preferred Knowledge, Skills and Abilities

• Proven leadership experience in manufacturing environments
• Strong capability in team development, lean manufacturing, and operational excellence
• Good understanding of GMP/regulatory requirements in highly regulated industries
• Experience leading Lean Manufacturing, Operational Excellence, or Continuous Improvement programs.
• Six Sigma Green Belt or equivalent problem-solving certification preferred.
• Experience leading ERP/MES/digital manufacturing system implementations.
• Demonstrated success in leading cross-functional transformation initiatives.

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening.