Manager (Training Support)

People's Association; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

People's Association seeks a Manager (Training Support) to oversee NACLI's training support functions, ensuring compliance with policies and smooth operations. The role liaises with internal teams and external providers to deliver well-resourced training for staff development and capability building.

Responsibilities include administering training plans, coordinating logistics, managing records, and supporting onboarding activities while monitoring procurement and budgets.

Qualifications

• Three years of working experience in a training environment or training support.
• Experience liaising with internal and external stakeholders.
• Proven ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Coordinate and administer NACLI's training plans with external providers and internal teams.
• Handle course registrations, approvals and post-course follow-ups including billing.
• Oversee staff training procurement and monitor budget utilisation for accountability.
• Track external training schedules to ensure timely enrolment of staff.
• Manage NACLI's training records, e-registry and archival processes.
• Assist in onboarding packages and HR coordination when required.
• Coordinate logistics for trainings and manage related inventory of materials.

Skills

Multitasking

Stakeholder mgmt

Communication

Organisational skills

Problem solving

Team player

Job description

What the role is:

The Manager (Training Support) administers NACLI's training support functions - spanning capability development plans, training operations support, records management and other related corporate services roles - to ensure that the Institute's operations run smoothly and in compliance with organisational policies. The role serves as a key liaison between internal and external stakeholders to deliver efficient and well-resourced support for NACLI's training programmes and staff capability development initiatives.

What you will be working on:

Planning and Administration of DivisionalTraining

• Manages theimplementation process forNACLI'straining plans (external training courses/certificationprogrammes) to professionaliseitsstaffin alignment with organisational development goals.
• Liaises with internal stakeholders and external training course providers, ensuring smooth andtimelycourse registrations, approvals, and post-course follow-ups including prompt billing and payment processes.
• Manages staff training-related procurement processes, ensuring adherence to procurement guidelines, while assistingin tracking budgetutilisation to support budgetary accountability for staff training.
• Monitors schedule of external training courses to ensure timely enrolment for staff training.
• Manages NACLI's training minimum service periodagreements and tracks post-trainingminimum service periodcommitments, ensuring alignment between staff development investments andorganisationalgoals.
• Work with the Senior Manager (Training Operations) to curate and update NACLI's internal onboarding packages.

Training Operation Coordination

• Works closely with NACLI training faculty in theplanning and related procurement process for logistics, equipment and propsforNACLI's training programmes and events.

• Provides guidance to Facility Management Company (FMC)in theset-up plansfor dailylogistic operations for NACLI's training including contextualised logistics requirementsforconstituency-based training (offsite).
• Manages inventory management oflogistics, training materials / resources, and equipmentrequiredfor classroom and teambuilding programmes in consultation with training faculty.
• Collaborates with internal and external stakeholders to ensure smooth,promptand efficient coordination of training logistics managementfor events and activities.

Records Management

• Serves as NACLI's Records Manager and develop and implement processes and systems for managing NACLI's physical and electronic records, in accordance with PA's guidelines and the Management of Public Records (IM4L).
• Maintains NACLI's Registry records and review past documents for archival and/or disposal.
• Ensures proper e-Registry System, e-filing practices and organisation of NACLI e-Registry tofacilitaterecord retrieval.
• Engages andadvisesstaff on records management-related matters; explore ways to reinforce discipline of e-filing, shares best practices and conducts random audit of e-filing practices.

Others

• Streamlines workflows and continually strengthen and explore innovative processes for improved efficiency.
• Performs covering duties when required in support of NACLI's HR coordination e.g. recruitment, and new staff onboarding matters; working with stakeholders such as PAHR, NACLI departments, external recruitment agencies etc.
• Supports cross-functional initiatives and broader organisational needs, as required.

What we are looking for:

Experience

• Three years of working experience in a training institution/environment and relevant fields (e.g. training support or training operations)

Skills

• Ability to manage multiple portfolio and priorities in a fast-paced environment

• Good interpersonal skills with ability to work with diverse stakeholders

• Good written and verbal communication skills

• Organised and meticulous with good problem-solving skills

Mindset

• Growth and experimental mindset

• Ability to remain calm under pressure and respond proactively to dynamic work environment

• Collaborative team player

About People's Association

The People's Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.