Manager/Senior Manager (Ageing Planning Office, Centre based Care and Social Sup

Ministry of Health; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Ministry of Health in Singapore seeks a policy-focused professional to design and implement AAC/SCC policies, in collaboration with MOH divisions and AIC. You will review budgeting, staffing, and site allocation, and develop governance structures to support service delivery.

You will translate policy intent into outcomes through close coordination with stakeholders. You will work in a fast-paced, public-sector environment, leveraging strong analytical and communication skills to advance

Qualifications

• Good tertiary education in any discipline.
• Strong systems and critical thinking.
• Problem solving and writing skills.
• Interpersonal and people management abilities.
• Independent and self-driven.
• Detail-oriented and meticulous.
• Able to multi-task in a fast-paced setting.
• Resilient and adaptable in a challenging environment.
• Team-player with collaborative mindset.
• Experience in community care or public service preferred.

Responsibilities

• Design and implement policies for AAC/SCC.
• Collaborate with MOH departments and AIC to design policy levers.
• Review resourcing models, budgets, and site allocation.
• Develop governance structures supporting AAC/SCC services.
• Evaluate cost-effectiveness of new service models and make recommendations.
• Co-develop strategies with AIC to translate policy into outcomes.
• Coordinate with stakeholders to implement strategies across the ground.
• Manage multiple priorities and stakeholders in a dynamic environment.

Skills

Systems thinking

Critical thinking

Problem solving

Interpersonal skills

Independent

Detail oriented

Multi-tasking

Resilience

Team player

Public sector experience

Education

Tertiary education

Job description

What the role is:

By 2030, almost a million Singaporeans will be aged 65 and above, and there will be an increased demand for aged care services including Senior Care Centres (SCCs) and Active Ageing Centres (AACs). To reduce social isolation and delay cognitive and physical frailty among seniors, MOH has: (i) expanded the number of AACs to support well seniors with improved the range of services and programs offered at the AACs, and (ii) improved the capacity and utilisation of SCC services to serve a subsegment of seniors who need supervision and assistance in activities of daily living (ADL) when their caregivers are at work.However, ground implementation of AACs and SCCs may be varied. Some AACs have managed to attract many seniors to their centres and created a lively environment for seniors, while other AACs may not be as successful in outreaching to seniors. Different SCCs may have varying services which may not fully address the emerging needs of seniors (e.g. dementia care, custodial care, community rehabilitation).The Centre-Based Care & Social Support (CCSS) team (under the Ageing Planning Office in the Ministry of Health) is at the forefront of overseeing the overall strategy, policy, resourcing and governance for AAC and SCC services. The end goal is to enable seniors to remain well and socially engaged in the community and ensure service providers are uplifted to play such roles to support our seniors.

What you will be working on:

You will play a role in designing and implementing policies for AAC / SCC. This includes working with MOH departments and partners such as the Agency for Integrated Care (AIC) to design policy levers (e.g., care models, sector structure, and capacity planning) to meet seniors/caregiver needs in the community. You will also review resourcing models (e.g. budget, manpower, infrastructure and site allocation), develop and implement governance structures supporting the provision of AAC and SCC services, and evaluate cost-effectiveness of new service models and make recommendations. Working closely with AIC as the lead implementation partner, you will co-develop strategies that translate policy intent into outcomes on the ground.This will also require a strong ability to collaborate closely with and work through stakeholders to implement these strategies. Public sector experience in service design, managing budgetary/procurement processes or large-scale infrastructural projects will be beneficial.You will be working in a fast paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time. You can expect meaningful work that will improve the lived experience of seniors, while growing professionally through developing your strategy, planning and stakeholder engagement skills.

What we are looking for:

• Good tertiary education in any discipline
• Strong in systems and critical thinking
• Possess problem solving and writing skills
• Good interpersonal and people management skills to engage and interact with multiple stakeholders
• Independent and self-driven
• Detail-oriented
• Able to multi-task
• Resilient and able to adapt in a fast-paced and challenging environment
• Team-player
• Some experience with the community care sector and public service preferred, but not mandatory

Key Competencies Required:

• Thinking Clearly & Making Sound Judgements – Strong analytical and critical thinking abilities to support the crafting of sound policy recommendations; ability to grasp timelines, operating context and ground realities.
• Learning & Putting Skills into Action - Possesses the drive and curiosity to learn and apply new skills, knowledge and new ways of working.
• Improving & Innovating – Ability to seek continual improvements, and to innovate and experiment while managing the risks involved.
• Working Effectively with Stakeholders – Ability to mobilise and rally partners and stakeholders towards a collective purpose.

As part of the shortlisting process for this role, candidates may be required to complete a medical declaration and/or undergo further assessment.

About Ministry of Health

The Ministry of Health’s (MOH) vision is to champion a healthy nation with our people – to live well, live long and with peace of mind. As an open country constantly exposed to an interconnected world, Singapore faces complex issues in public healthcare. MOH constantly grapples with new challenges brought on by an increasingly globalised world, a rapidly ageing population and rising expectations. MOH’s responses to these challenges include preventing and managing the outbreak of diseases such as SARS and Influenza A (H1N1), designing a healthcare system that delivers care in an integrated and effective manner, growing the capacity and capabilities within the sector, and managing healthcare inflation.As an MOH officer, you will be involved in formulating and implementing policies that guide Singapore’s healthcare ecosystem. You will work alongside a team with varied skills and backgrounds, but with the common goals of (i) promoting good health and reducing illnesses; (ii) ensuring that Singaporeans have access to good and affordable healthcare; and (iii) pursuing medical excellence. Your work will have far-reaching impact on the health and lives of Singaporeans.