Manager / Senior Analyst, Partnership Delivery

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

QUESS SELECTION & SERVICES PTE. LTD. seeks a Manager or experienced Senior Analyst to support regional Client partnership.

You will work with the Client account team, market and issuer teams, Client stakeholders, and participating issuers to drive engagement, coordinate benefits implementation, manage approvals, and support broader account execution. The role emphasizes strong program management, stakeholder engagement, and execution in a fast-paced environment, with collaboration across

Qualifications

• 4–8+ years in consulting, account management, client delivery, partnerships, program management or go-to-market roles.
• Experience coordinating cross-functional initiatives with internal and external stakeholders.
• Payments, loyalty, travel, entertainment, or financial services experience is advantageous.

Responsibilities

• Support issuer Go-to-Market and engagement initiatives with market and issuer teams.
• Coordinate benefits implementation across participating issuers and markets.
• Act as a central coordination point for approvals among legal, marketing, product, operations and commercial stakeholders.
• Support marketing and program delivery with issuer materials, campaign assets, and launch planning.

Skills

Program management

Stakeholder management

Communication

Analytical thinking

Execution discipline

Job description

Role Summary

We are seeking a Manager or experienced Senior Analyst to serve as a dedicated resource supporting regional Client partnership. Individual will work with the Client account team, market and issuer teams, Client stakeholders, and participating issuers to drive issuer engagement, coordinate benefits implementation, manage approvals, and support broader account execution.

Key Responsibilities

• Issuer Go-to-Market & Engagement: Support market and issuer teams in developing and progressing Client partnership opportunities. Develop issuer-facing value propositions, engagement materials, and sales enablement tools. Support issuer working sessions and coordinate actions through implementation and launch. Maintain visibility of opportunities, milestones, dependencies, and risks.
• Benefits Implementation & Fulfilment: Coordinate implementation of Client benefits across participating issuers and markets. Partner closely with Product teams on benefit fulfilment and customer experience delivery and related capabilities. Document fulfilment journeys, operational requirements, and launch-readiness activities. Track progress and coordinate issue resolution across stakeholders.
• Approvals & Stakeholder Coordination: Act as a central coordination point between Client, and issuer teams. Manage approval workflows across legal, marketing, product, operations, and commercial stakeholders. Maintain clear tracking of decisions, actions, timelines, and dependencies. Escalate risks and bottlenecks to keep initiatives on track.
• Marketing & Program Delivery Support: Partner with Marketing and Client stakeholders on issuer packages, collateral, campaign materials, and creative assets. Coordinate review and approval of marketing deliverables. Support launch planning, governance, executive updates, and broader Client account priorities. Develop repeatable templates and playbooks to enable scalable execution across markets.

Requirements

• Experience: Approximately 4-8+ years of experience in consulting, account management, client delivery, partnerships, program management, go-to-market, or commercialization roles. Experience managing complex cross-functional initiatives involving internal and external stakeholders. Demonstrated ability to translate strategy into practical execution plans and support delivery through launch. Payments, loyalty, travel, entertainment, or financial services experience is advantageous.
• Core Capabilities: Strong program management, prioritization, and execution discipline. Excellent stakeholder management, communication, and influencing skills. Ability to coordinate effectively without direct authority. Strong analytical, problem-solving, and organizational capabilities. Ability to create concise, executive-ready presentations and communications. Comfort operating in a fast-paced and sometimes ambiguous environment.
• Personal Attributes: Proactive, accountable, and execution-oriented. Collaborative, diplomatic, and relationship-driven. Detail-oriented with strong follow-through. Commercially curious and customer-focused. Able to balance strategic thinking with operational delivery.