Manager, Programme Operations and Administration (ICPD) [Temp - 1 Year]

Skills & Workforce Development Agency (SWDA); Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

The Skills and Workforce Development Agency (SWDA) invites applications for a Programme Administrator to support the design, planning and execution of the innovation programme across its full cycle. You will coordinate calls, processing, evaluation, reporting and governance documentation, ensuring clarity, timeliness and data accuracy.

You'll work with internal teams and external partners to drive continuous improvement, dashboards and knowledge management while maintaining meticulous records

Qualifications

• Relevant experience in programme management, project coordination or stakeholder engagement.
• Strong written and verbal communication for internal and external partners.
• Familiarity with data visualisation tools (Power BI/Tableau) and MS Office.
• Detail-oriented with ability to handle multiple priorities and navigate ambiguity.

Responsibilities

• Support planning and execution of innovation programme calls and materials.
• Coordinate engagement sessions, timelines and follow-ups with applicants and stakeholders.
• Assist evaluation processes and governance documentation, including minutes and reports.
• Support dashboards and management reporting using data and AI tools for insights.

Skills

Communication skills

Detail-oriented

Teamwork

Project coordination

Stakeholder engagement

Tools

MS Excel

MS PowerPoint

Power BI

Tableau

Job description

What The Role Is

The Skills and Workforce Development Agency (SWDA) is establishing an innovation programme as a strategic platform to identify, test, and scale innovative workforce solutions within the Careers and Employment Services (CES) ecosystem.

What The Role Is

The Skills and Workforce Development Agency (SWDA) is establishing an innovation programme as a strategic platform to identify, test, and scale innovative workforce solutions within the Careers and Employment Services (CES) ecosystem.

In this role, you will support the planning and implementation of the innovation programme across its full cycle – from programme calls and application processing, to evaluation support, data tracking, dashboarding, reporting and knowledge management. You will work closely with internal teams and external stakeholders to ensure the programme runs smoothly, is well-documented and continuously improved. This role is suited for someone who is detail-oriented, organised, collaborative, and keen to contribute to meaningful workforce innovation.

What You Will Be Working On

• Support the planning and execution of innovation programme calls,including preparing engagement materials, briefing notes, FAQs, application guides and templates
• Manage enquiries from prospective applicants and coordinate followup actions
• Coordinate engagement sessions, meetings and timelines with applicants and stakeholders
• Support proposal screening and coordinate evaluation processes with programme applicants and stakeholders
• Prepare meeting materials, minutes and documentation for programme governance and approval processes
• Track proposal statuses, assessment outcomes and approval timelines

Programme Administration

• Maintain the overall programme calendar, monitor key milestones, and track project deliverables, budget utilisation and claims submissions
• Maintain accurate records of approved projects, programme agreements and documentation
• Prepare management reports and programme updates using accurate and timely data
• Support design, maintenance and refresh of management dashboards and reports, leveraging digital and AI tools to surface programme trends and insights, key risks and decision points
• Monitor programme KPIs and outcomes, and present them in clear visual formats for management and stakeholder audiences

Knowledge Management & Continuous Improvement

• Support documentation of pilot learnings and development of case studies
• Consolidate feedback from applicants and stakeholders to support process improvements
• Support implementation of automation and digitalisation initiatives to improve programme operations

What We Are Looking For

Relevant experience in areas such as programme management, project coordination, stakeholder engagement, partnerships and/or grants administration

• Familiarity with Singapore's labour market and the Careers and Employment Services (CES) ecosystem including intermediaries and solution providers
• Strong written and verbal communication skills for engaging internal stakeholders and ecosystem partners
• Proficient in using MS Office applications, particularly Excel and PowerPoint; hands-on experience with data visualisation tools such as Power BI or Tableau is strongly preferred
• Detail-oriented and adaptable, with the ability to manage multiple priorities effectively and navigate ambiguity and change
• Able to work both independently and collaboratively in a team setting
• Interest in innovation, workforce transformation and programme development
  Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.
  All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.