Manager, Partner Engagement

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The Agency for Integrated Care (Singapore) is seeking an Account Manager to build strong relationships with Community Care Partners, understand their needs, and align initiatives with MOH and AIC. You will be the primary contact for policy navigation, service management support, and capacity development to drive partner growth.

You will coordinate stakeholders, oversee implementation plans, and help improve operational processes to deliver high-quality community care services.

Qualifications

• Degree in any discipline.
• 8+ years in healthcare/community care, with 2+ years in a managerial capacity.
• Competency in statistics and MS Office applications.
• Excellent communication, interpersonal skills, and ability to work with diverse stakeholders.
• Strong written communication and analytical skills.
• Pleasant personality with passion to engage and support Partners in Community Care.

Responsibilities

• Build and maintain strong relationships with Community Care Partners to understand needs and aspirations.
• Be primary point of contact to support Partners navigating policies, schemes, and regulations.
• Support Partners on service management and operations, including implementation and licensing compliance.
• Support capacity development and growth of Partners in community care services.
• Assist with driving improvements in operational processes and delivery of care services.
• Coordinate with stakeholders to facilitate Partners' participation in programmes and initiatives.
• Maintain oversight of Partners' implementation plans and progress.

Skills

Stakeholder engagement

Project management

Communication

Analytical skills

Education

Degree in any discipline

Tools

MS Office

Job description

As an Account Manager, you will build strong relationships and trust with our sector partners, Partners’ capabilities, deepen their impact and facilitate strategic alignment with MOH and AIC.

• Build and maintain strong relationships with Community Care Partners to understand Partner’s needs and aspiration
• Be the primary point of contact and resource person to support Partners to navigate policies, schemes, and regulations in their provision of community care services (e.g. Centre-based Care, Home Care and/or Nursing Home)
• Support Partners on service management and operations-related matters, including implementation of services/initiatives, compliance with licensing and service requirements, and co-creation of solutions
• Support capacity development and growth of Partners in their provision of community care services
• Assist with driving improvement in operational processes as well as delivery of care services
• Coordinate with relevant stakeholders to facilitate Partner’s participation in programmes and initiatives that will support their strategic growth
• Maintain oversight of Partner’s implementation plan, progress and depository of key information

Job Requirements

• Degree in any discipline
• Minimum 8 years of relevant healthcare or community care experience, preferably in stakeholder engagement, and project management with 2 years in managerial capacity
• Competency in statistics and MS Office applications
• Possess excellent communication, interpersonal skills & ability to work with diverse groups of stakeholders
• Has strong written communication and analytical skills
• Has a pleasant personality and passion in engaging and supporting Partners in the Community Care Sector to succeed