Manager in Beauty Lifestyle and F&B

INITIA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A restaurant and salon management company in Singapore is looking for an experienced Manager to oversee daily operations, ensure staff training, and enhance customer service. Applicants should possess a Bachelor's degree in Hospitality or related fields and have proven experience in a managerial role within the beauty and F&B industry. Strong leadership and communication skills are essential for this position.

Qualifications

• Proven work experience as Restaurant Manager / Hospitality Manager.
• Proven experience as Head of Operations in a fast-paced company.
• Working knowledge of data analysis and performance metrics.

Responsibilities

• Manage day-to-day restaurant and salons operations to ensure positive outlet image.
• Train and coach staff on customer service best practices.
• Respond promptly to customer complaints and resolve issues.
• Control operations cost and minimize wastages.
• Analyze and forecast sales figures to maximize profits.

Skills

Leadership skills

Communication skills

Financial Management

Customer service orientation

Knowledge of beauty and F&B industry regulations

Education

Bachelor Degree in Hospitality, Retail Management or related field

Job description

Responsibilities

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics