Manager (HR Experience)

National Heritage Board; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

National Heritage Board is seeking to strengthen its HR services delivery across multiple locations with a focus on digitalisation and process improvements. You will manage end-to-end HR services including onboarding and drive service enhancements across offices.

Ideal candidates have 3+ years in HR operations or service delivery, strong communication skills, and a passion for innovation. Appointment will depend on experience and credentials.

Qualifications

• Education in Human Resource, Business Administration, or a related discipline.
• At least 3 years of relevant work experience in a service-related field, with demonstrated experience in HR operations or service delivery preferred.
• Experience in project management is advantageous.
• Strong service orientation with a keen interest in innovation and digitalisation.
• Excellent interpersonal and communication skills (Applicants with no experience may apply).

Responsibilities

• Manage the delivery of integrated employee HR services across MINDEF office locations.
• Lead service improvement projects with a digitalisation focus to enhance HR administrative services.
• Manage processes and system workflows to optimise service delivery efficiency.
• Drive service journey designs to improve KPIs such as case resolution times and customer satisfaction scores.
• Balance digitalisation initiatives with existing operational requirements across multiple locations.
• Ensure smooth transitions during system implementations.

Skills

HR operations

Service delivery

Project management

Digitalisation

Education

Bachelor's in HR or related

Job description

What the role is:

You will be part of a team that provides integrated employee essential services and centralised MINDEF corporate services across various MINDEF offices. You will manage the delivery of employee Human Resource (HR) services and lead service improvement projects with a digitalisation focus to enhance HR administrative services for staff across multiple locations.

What you will be working on:

• Manage the delivery of integrated employee HR services, including comprehensive onboarding processes across different MINDEF office locations
• Lead and implement service improvement projects with a strong focus on digitalisation to enhance HR administrative services
• Manage processes and system workflows to optimise service delivery efficiency
• Drive service journey designs to improve business Key Performance Indicators (KPIs) such as case resolution times and customer satisfaction scores
• Challenge(s)- Managing complex service delivery across multiple MINDEF office locations while maintaining consistent service quality and standards
• Balancing digitalisation initiatives with existing operational requirements
• Ensuring smooth transitions during system implementations

What we are looking for:

• Education in Human Resource, Business Administration, or a related discipline
• At least 3 years of relevant work experience in a service-related field, with demonstrated experience in HR operations or service delivery is preferred
• Experience in project management is advantageous
• Strong service orientation with a keen interest in innovation and digitalisation
• Excellent interpersonal and communication skills(Applicants with no experience may apply.)

Appointment will be commensurate with your experience.Only shortlisted candidates will be notified.