Manager, Hearing Support & Resource Management

SG Courts - Supreme Court, State Courts and Family Justice Courts; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Registry within SG Courts - Supreme Court, State Courts and Family Justice Courts is seeking an experienced Records Management and Hearing Support professional in Singapore. The role focuses on managing court documents, fixing hearings, and delivering high-quality records services to court users.

You will oversee service requests, optimise manpower, and contribute to digitisation of court records while ensuring compliance with rules and guidelines.

Qualifications

• At least three years of relevant experience in managing operational work and coordinating resources.
• Strong planning and analytical skills with ability to prioritise multiple tasks while maintaining quality.
• Good interpersonal and communication skills with a pleasant disposition.
• Well organised and meticulous with commitment to deliver high-quality work.

Responsibilities

• Assess and oversee the management of service requests in accordance with applicable legislation, rules of court, practice directions, procedures and guidelines.
• Drive operational excellence through the review and enhancement of work processes, collaborating with internal and external stakeholders to strengthen service delivery, operational effectiveness and court user experience.
• Plan, allocate and optimize manpower and operational resources to support business needs and ensure seamless delivery of quality service to court users.
• Lead or contribute to strategic initiatives, transformation efforts and projects that affect the operations of the Supreme Court / Registry.
• Supervise a team of supporting staff to ensure effective execution of case related operational processes in a timely manner, while maintaining high work standards.
• Assist in the digitisation and management of court records to facilitate searches and retrieval of records to improve operational efficiency.
• Monitor operational performance, identify risks and implement appropriate measures to mitigate risks, strengthen service resilience and ensure business continuity; and
• Perform any other tasks as assigned by the Deputy Director.

Skills

Planning

Analytical skills

Stakeholder management

Supervising staff

Communication skills

Proactive

Job description

What the role is:

The Registry is responsible for the management and disposal of cases, including the processing, storing, retrieving of court documents and fixing hearings for matters which commenced in the Supreme Court. The candidate will play a key role in providing records management and hearing support services to enhance the satisfaction of court users.

What you will be working on:

You will be expected to:

• assess and oversee the management of service requests in accordance with applicable legislation, rules of court, practice directions, procedures and guidelines;
• drive operational excellence through the review and enhancement of work processes, collaborating with internal and external stakeholders to strengthen service delivery, operational effectiveness and court user experience;
• plan, allocate and optimize manpower and operational resources to support business needs and ensure seamless delivery of quality service to court users;
• lead or contribute to strategic initiatives, transformation efforts and projects that affect the operations of the Supreme Court / Registry;
• supervise a team of supporting staff to ensure effective execution of case related operational processes in a timely manner, while maintaining high work standards;
• assist in the digitisation and management of court records to facilitate searches and retrieval of records to improve operational efficiency;
• monitor operational performance, identify risks and implement appropriate measures to mitigate risks, strengthen service resilience and ensure business continuity; and
• perform any other tasks as assigned by the Deputy Director.

What we are looking for:

Requirements:

• At least three years of relevant working experience preferably in managing operational work, supervising staff and coordinating resources.
• Strong planning and analytical skills, resourceful and able to prioritise multiple operational tasks while maintaining service and quality standards.
• A pleasant and cheerful disposition as well as good interpersonal and communication skills.
• Well organised and meticulous with a commitment to deliver high-quality work.
• Able to work under pressure.
• Pro-active and able to work independently and collaborate effectively across teams.

Note:The successful candidate will be appointed on a one-year probationary contract in the firstinstance.

Only short-listed candidates will be notified. Thank you for your interest in this position and in the Judiciary.

About SG Courts - Supreme Court, State Courts and Family Justice Courts

The Judiciary - comprising the Supreme Court, State Courts and Family Justice Courts - is one of the three constitutional pillars of government in Singapore. Known collectively as SG Courts, we are integrated to serve as one judiciary. As an organ of state, the Judiciary’s function is to independently administer justice. Headed by the Chief Justice, we are a forward-looking, innovative and trusted judiciary. Built on judicial professionalism and transparency, we maintain the highest standards of integrity in safeguarding our community. We pledge to ensure equal and continuous access to justice, and we are committed to deliver justice that is accessible, fair and impartial. The Judiciary strives to innovate and evolve to face challenges in an increasingly complex world. Hence, we are committed to our shared vision of “A trusted Judiciary. Ready for Tomorrow”.