Executive (Crime Cluster Registry)

Attorney-General's Chambers; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonuses

Work-life harmony programmes

Job summary

Attorney-General's Chambers (Singapore) is seeking an organised administrator to support Registry Operations within the Business Operations of the Registry. The role involves handling IPs end-to-end, managing mailboxes, processing submissions, and ensuring SOP-compliant service delivery.

You will also draft replies, liaise with Defence Counsel for meetings, and coordinate with LEAs as needed. The successful candidate will support multiple stakeholders, monitor service standards, and contribute

Qualifications

• Self-starter, able to work independently and take initiative.
• Capable of multi-tasking.
• Flexible, keen to learn, and open to new ideas.
• Good interpersonal and team collaboration skills.
• Strong writing skills.

Responsibilities

• Manage end-to-end Registry Operations: review, assess, assign and close Investigation Papers (IPs).
• Handle Registry mailboxes and process inbound/outbound requests per SOPs.
• Check system status of submissions and route tasks per framework; acknowledge snail mails daily.
• Provide administrative and legal support to stakeholders; draft replies using templates and liaise with Defence Counsel for meetings.
• Be the point of contact for IP-related matters and ensure KPIs and timelines are met.

Job description

What the role is:

As an integral part of the Business Operations in the Registry, you will provide administrative support to help ensure that the functions within Registry runs smoothly. You will ensure that investigation papers and request are processed expeditiously, service level agreements with legal enforcement agencies are met, and operations are optimized. You will play an important role as the first point of contact for correspondences sent to the LOG Registry of the Attorney-General’s Chambers (AGC).

What you will be working on:

• 1. Manage end-to-end Registry Operations work, which includes reviewing, assessing, assigning, and closing of Investigation Papers (IPs). i. Managing and attending to Registry’s Generic mailboxes, including but not limited to, email enquiries from both internal and external stakeholders. ii. Processing all types of inbound and outbound request / IPs and ensure that all submissions are registered in the enterprise system in accordance with existing Standard Operating Procedures (‘SOP’)/guideline. iii. Conduct checks across various systems to determine the status of the submission. iv. Ability to handle submissions received via different modes – email, hardcopy, AGC Portal based on established KPIs. v. Able to assign various request in accordance with Crime Division’s framework. vi. Accepting and acknowledging the snail mails (reps) daily. vii. Recording of outgoing physical IPs before returning to LEA. viii. Attend to email/walk-in enquiries and phone calls. ix. Monitoring of open requests to meet service standards.
• 2. Conduct accurate and sound assessment on the purpose of submission for both internal and external submissions. i. Identify cases that require urgent attention or concurrence and ensure that such urgent requests are processed in a timely manner. ii. Ability to identify and escalated incoming requests to Director and above that may potentially be sensitive/high profile following the guidelines within the SOP/Circulars.
• 3. Provide administrative and legal support to various stakeholders. i. Drafting of reply to representation submissions by using the standard template. ii. Liaising with Defence Counsel (‘DC’) on the suitable date and time for meetings with case DPPs. iii. Handle all other administrative matters for meetings with case DPPs.
• 4. Point of contact for any matters relating to IPs by coordinating with LEAs for any incoming and outgoing IPs.
• 5. Ensure KPIs and timelines are met, and all requests (both incoming and outgoing) are processed in accordance with service standards.
• 6. To undertake any other task or assignments by Team/Unit Lead.

What we are looking for:

• Self-starter, able to work independently & to take initiative.
• Capable of multi-tasking.
• Flexible, keen to learn, & interested in new ideas.
• Good interpersonal skills, with demonstrated ability to get along well and work well with a team.
• Good writing skills.
• Willingness and ability to champion new ideas, and to question existing paradigms.
• Proficient in MS Office applications such as Microsoft Word, Excel, Power-point and Outlook.
• Fast learner of other computer software.

• The AGC offers a salary commensurate with your experience and qualifications, Annual Variable bonuses, performance bonuses and annual increments based on merit.
• We invest in our officers and support their career aspirations so that they can reach their fullest potential.
• We also place great importance on our officers’ physical and mental well-being through work-life harmony programmes.

Successful candidates will be appointed on a contract basis in the first instance.

About Attorney-General's Chambers

The Attorney-General's Chambers plays a pivotal role in enhancing the rule of law and strengthening the efficiency and integrity of Singapore's legal system. It also assists the Judiciary in the fair and impartial administration of justice in Singapore in carrying out its prosecutorial functions. As the Government’s legal adviser in all aspects of public administration law, criminal law, international law and legislation, AGC is able to provide a vast array of legal expertise for the good governance of Singapore. The successful applicant can look forward to a greatly satisfying career in a prestigious and respected Organ of State: the Attorney-General's Chambers.