MANAGER, GLOBAL SERVICE DELIVERY

1100 Micron SemiAsiaOP Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

1100 Micron SemiAsiaOP Pte Ltd is looking for a Manager to lead Global Service Delivery for Procurement Operations in Singapore. You will oversee a team and ensure compliance with procurement policies while driving process improvements.

Your role includes managing day-to-day operations, supplier onboarding, and audit readiness, alongside developing operational performance metrics. Candidates should possess relevant experience, strong leadership capabilities, and a proactive approach to AI and automation in procurement.

Qualifications

• Typically 8+ years of experience in procurement operations or related fields.
• Prior people management experience in P2P or procurement operations.
• Strong understanding of audit, compliance, and procurement controls.

Responsibilities

• Lead a team in tailored procurement operations with high service delivery.
• Manage compliance with procurement policies and internal controls.
• Drive operational excellence and advocate for AI-enabled solutions.

Skills

P2P processes understanding

Strong analytical skills

Stakeholder management

Customer-focused mindset

Adaptability

Education

Bachelor’s degree in Business, Supply Chain, Procurement, Finance, or related field

Tools

SAP

Ariba

Job description

Job Overview

Reporting to the Senior Manager, Global Service Delivery (Procurement Operations), the Manager will lead a team responsible for delivering efficient, compliant, and customer-focused Procure-to-Pay operational support across global procurement.

Responsibilities

• Provide leadership, governance, and direction for high-volume procurement operations, including tail spend order support, purchase requisition/purchase order operational support, PO changes, supplier onboarding and enablement, Ariba catalog management, receiving/invoice issue resolution, operational reporting, audit support, and process documentation.
• Accountable for service delivery performance, team effectiveness, process compliance, audit readiness, stakeholder satisfaction, and continuous improvement.
• Serve as a Procure-to-Pay operations SME, supporting process design, operational controls, escalation management, system dependencies, and opportunities for automation and AI enablement.
• Lead and coach the Global Service Delivery Operations team, manage workload prioritization, team performance, service delivery standards, and operational escalations.
• Oversee support for tail spend transactions, PR/PO operational support, PO changes, PO confirmations, supplier onboarding, catalog support, receiving issues, and invoice reconciliation matters.
• Monitor KPIs such as turnaround time, backlog, aging items, error trends, rework, service quality, and stakeholder escalations.
• Act as the escalation point for operational issues, process exceptions, stakeholder concerns, and cross-functional dependencies, ensuring consistent SOPs, operating procedures, escalation paths, training materials, and knowledge documentation.
• Provide subject matter expertise on Procure-to-Pay processes, including requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement reporting; advise on process flows, role boundaries, controls, approval requirements, system dependencies, and operational best practices.
• Support implementation of process changes, system enhancements, policy updates, and new service requirements; participate in process integration, transformation, and change workshops to represent GSD operational needs.
• Provide input to senior leadership on operational risks, process gaps, resource needs, system constraints, and improvement opportunities.
• Ensure operations comply with procurement policies, approval workflows, internal controls, delegation of authority, and audit requirements; support SOX, IATF, customer audits, process audits, internal audits, and control reviews.
• Maintain accurate SOPs, process maps, control documentation, transaction evidence, and audit support materials.
• Partner with Finance, Compliance, Internal Audit, Quality, Procurement leadership, and process owners to address audit findings and corrective actions, promoting strong process discipline, documentation standards, and segregation of duties.
• Drive operational excellence by establishing and managing operational KPIs, dashboards, and reporting for service performance and process health; analyze data to identify bottlenecks, recurring issues, rework drivers, manual effort, and process gaps; lead improvement initiatives to increase efficiency, accuracy, compliance, stakeholder experience, and scalability.
• Support transition, stabilization, and hypercare activities for new processes, sites, countries, suppliers, systems, or service scope changes; drive standardization of processes, documentation, reporting, and service delivery practices.
• Bring an AI strategic mindset to identify practical opportunities for automation, AI-enabled workflows, analytics, and digital tools; translate operational pain points into business requirements for automation, reporting improvements, process redesign, and system enhancements; partner with IT, data, procurement systems, process excellence, and automation teams to design, test, deploy, and stabilize digital solutions.
• Support UAT, change management, stakeholder communication, and team training for system or process enhancements; drive adoption of approved automation, AI, and analytics tools within the team.
• Build and manage stakeholder relationships with Procurement Category teams, procurement business partners, Finance, Accounts Payable, Receiving, IT, master data teams, suppliers, and business stakeholders; communicate service performance, risks, escalations, audit matters, process changes, and improvement plans; manage conflict and drive alignment across teams.
• Represent Global Service Delivery in governance forums, audit reviews, transformation discussions, process councils, and integration workshops.

Qualifications

• Bachelor’s degree or above in Business, Supply Chain, Procurement, Finance, Operations Management, Engineering, or related field.
• Typically 8+ years of experience in procurement operations, Procure-to-Pay, shared services, business operations, finance operations, or supply chain operations.
• Prior people management experience, preferably leading P2P, procurement operations, transactional procurement, shared services, or service delivery teams.
• Strong understanding of P2P processes, including requisitioning, purchase orders, supplier onboarding, catalog management, receiving, invoice reconciliation, and procurement controls.
• Experience with SAP, Ariba, or other P2P systems.
• Strong people leadership and team development skills.
• Expertise in P2P operations and service delivery.
• Audit, compliance, and control mindset.
• AI strategic thinking and continuous improvement mindset.
• Strong analytical, stakeholder management, and communication skills.
• Customer-focused, accountable, collaborative, and adaptable.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Compliance Statement

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.