Manager, Care Protocol

Agency for Integrated Care (Singapore); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Agency for Integrated Care (Singapore) seeks a capable professional to join the Care Protocol workstream, supporting development of care protocols and policy reviews for MOH enablers such as IT systems, care support, and financing.

You will engage with GPs, PCNs, healthcare clusters, hospital specialists and other MOH agencies, develop timelines, coordinate meetings, prepare materials, and manage secretarial duties to ensure timely protocol updates and effective cross-stakeholder collaboration.

Qualifications

• Degree in Science or healthcare field (pharmacy, nursing, life sciences, biomedical science).
• 3–5 years of relevant healthcare experience.
• Strong project management skills with ability to track multiple ongoing projects and meet deadlines.
• Strong interpersonal skills to engage and coordinate across stakeholders.
• Analytical mindset to resolve conflicts and assess risks in project areas.
• Knowledge of MOH, PCNs, GPs, hospital specialists and community partners.

Responsibilities

• Develop comprehensive timelines for the development, launch, and revision of all care protocols under Healthier SG initiative.
• Execute and operationalise the established timelines, ensuring adherence to deadlines and milestones throughout protocol development.
• Prepare and/or review training materials and public communications ensuring alignment with protocol objectives.
• Facilitate coordination among internal and external stakeholders involved in drafting care protocols and addressing implementation issues.
• Perform secretariat duties for meetings: scheduling, venues, minutes, and action items to maintain records and follow-ups.

Skills

Project management

Interpersonal skills

Analytical mindset

Education

Degree in Science/healthcare field

Job description

You will be part of the Care Protocol workstream that supports the development of care protocols and coordination of policy reviews for enablers, such as IT systems and applications, care support and financing capabilities. Your work will require close engagement with GPs, Primary Care Networks (PCNs) and healthcare Clusters, Hospital specialists and other agencies of MOH. The work will involve understanding current and developing new workflows for successful development and updates of HealthierSG care protocols and safe channels of communication between primary care and hospital doctors for better patient care.

• Develop comprehensive timelines for the development, launch, and revision of all care protocols under the Healthier SG initiative.
• Execute and operationalise the established timelines, ensuring adherence to deadlines and milestones throughout the protocol development process.
• Prepare and/or review supporting materials for the development and implementation of care protocols, including but not limited to training materials and public communication documents, ensuring alignment with protocol objectives and requirements.
• Facilitate seamless coordination among internal and external stakeholders involved in drafting the care protocols and addressing implementation-related issues.
• Perform secretariat duties for meetings and discussions, including the scheduling of meetings, setting up meeting venues and documenting meeting minutes to capture key decisions, action items, and relevant discussions to maintain records and facilitate follow-ups.

Job Requirements

• Degree in Science or healthcare related field, such as Pharmacy, Pharmaceutical Science, Nursing, Life Science or Biomedical Science.
• At least 3 to 5 years of relevant experience in a healthcare setting
• Good project management skills, with the ability to track multiple ongoing projects meticulously, and to meet tight deadlines while remaining flexible and adaptable.
• Strong interpersonal skills, with the ability to engage, coordinate efforts and relationships across different stakeholders effectively.
• Strong analytical mindset to resolve conflicts and ability to exercise critical thinking in mitigating potential risks in project areas.
• Good understanding of the healthcare cluster ecosystem and linkages with MOH, PCNs, GPs, hospital specialists band community partners.
• Position will commensurate with qualifications and relevant working experience.