Manager – Business Operations & Administration (Utilities) - Southeast

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading staffing solutions provider in Singapore is looking for a Manager in Business Operations & Administration to oversee backend operations and project management. This role involves managing billing processes, team leadership, and utilizing advanced Excel and Power BI skills. Candidates should have a minimum of 6–9 years of relevant experience and strong analytical abilities to drive operational improvements.

Qualifications

• Minimum 6–9 years of experience in administration, backend operations and process improvement.
• Experience in defining, mapping and maintaining process frameworks.
• Meticulous and organized, with a strong attention to detail.

Responsibilities

• Manage operational functions related to project management and financial processes.
• Prepare management reports and dashboards to track performance.
• Lead the transition of the billing process for optimization.

Skills

Advanced Microsoft Office skills (especially Excel)

Leadership experience

Salesforce proficiency

Analytical mindset

Excellent communication skills

Proactive and resourceful

Tools

Power BI

ServiceNow

Job description

Manager – Business Operations & Administration (Utilities) - Southeast

Working hours: 08.30am – 6.00pm (Monday to Friday)

Job Summary

We are seeking a proactive and detail‑oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution back‑end operations, billing, and governance activities while supporting cross‑functional initiatives through data‑driven decision‑making.

Job Responsibilities

Core Operations

• Issue and validate Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation works.
• Maintain and update the resident database, including onboarding, sign‑ups, and cancellations.
• Process contractor invoices and ensure timely payments.
• Manage invoicing and collection of payments from residents.

Reporting & Analysis

• Prepare management reports and dashboards to track operational performance.
• Analyze data trends to identify areas for improvement and support strategic planning.
• Assist the management team with project coordination and administrative tasks.
• Liaise with internal and cross‑functional departments to ensure alignment and timely execution of deliverables.

Governance and Process Improvement

• Lead the transition of the billing process to reduce manual intervention and optimize manpower.
• Develop and enhance SOPs and Business Continuity Plans (BCPs) to ensure business continuity.
• Establish governance frameworks across functions to ensure compliance with company policies and facilitate transition into Business‑As‑Us‑ual (BAU) operations.
• Ensuring regulatory and operational compliance.
• Driving continuous improvement.

Job Requirements

• Minimum 6–9 years of experience in administration, backend operations and process improvement.
• Leadership working experience.
• Advanced Microsoft Office skills, especially Excel (pivot tables, formulas, dashboards), Power BI.
• Proven experience in defining, mapping and maintaining process frameworks.
• Experience using Salesforce for resident or customer relationship management.
• Familiarity with ServiceNow for workflow automation, ticketing, or service management.
• Comfortable working with data visualization tools and enterprise systems.
• Meticulous and organized, with a strong attention to detail.
• Analytical mindset with the ability to interpret data and generate insights.
• Proactive and resourceful, able to work independently and collaboratively.
• Excellent communication and interpersonal skills.
• High integrity and commitment to governance and compliance.
• Ability to work independently and as part of a team.

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1***

We regret to inform that only shortlisted candidates will be notified.

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