Manager

ACME EMPLOYMENT AGENCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ACME EMPLOYMENT AGENCY PTE. LTD. in Singapore seeks an experienced Manager to run daily spa operations, ensuring exceptional service, sales growth and staff development.

Lead therapists, receptionists and support staff; manage inventory, finances, and quality assurance; and drive promotions while maintaining compliance with standards.

The role requires 3–5 years in spa or hospitality management, strong leadership, excellent communication, and a client‑focused mindset.

Qualifications

• Diploma or Degree in Business, Hospitality, Spa Management, or related field.
• 3–5 years of spa, wellness, beauty, or hospitality management experience.
• Strong leadership and people management skills.
• Proven sales, customer service, and operations experience.
• Excellent communication and problem-solving abilities.
• Proficient in Microsoft Office and POS/booking systems.
• Willing to work weekends and holidays.

Responsibilities

• Oversee day-to-day spa operations to guarantee efficient business performance.
• Ensure compliance with SOPs, hygiene standards and service quality.
• Monitor cleanliness and presentation of treatment rooms and facilities.
• Recruit, train, supervise and motivate spa staff; manage rosters and performance.
• Drive sales of spa treatments, memberships, packages and retail products; implement promotions.
• Deliver exceptional customer experience; handle feedback and service recovery.
• Manage inventory of spa products and retail merchandise; monitor expenses.
• Prepare management reports on operations, sales and performance.
• Ensure health, safety and regulatory compliance; conduct audits.

Skills

Leadership

Sales

Customer service

Operations management

Communication

Education

Diploma/Degree in Business or Hospitality

Tools

Microsoft Office

POS/Booking systems

Job description

We are seeking an experienced and results-driven Manager to lead the daily operations of our retail, ensuring exceptional customer service, operational excellence, and business growth. The ideal candidate is a strong leader with experience in spa or wellness management, capable of driving sales performance, developing staff, and maintaining the highest service standards.

Key Responsibilities

1. Retail Operations

• Oversee the day-to-day operations of the spa to ensure efficient and smooth business operations.
• Ensure compliance with company SOPs, hygiene standards, and service quality requirements.
• Monitor the cleanliness, maintenance, and overall presentation of treatment rooms and facilities.
• Ensure all spa equipment and products are properly maintained and available.

2. Team Leadership

• Recruit, train, supervise, and motivate spa therapists, beauticians, receptionists, and support staff.
• Prepare staff duty rosters and manage manpower planning.
• Conduct performance evaluations, coaching, and staff development.
• Foster a positive, professional, and customer-focused work environment.

3. Sales & Business Development

• Achieve monthly revenue, retail sales, and profitability targets.
• Drive sales of spa treatments, memberships, packages, and retail products.
• Develop and execute promotional campaigns and customer retention initiatives.
• Identify opportunities to grow the business and improve operational efficiency.

4. Customer Experience

• Deliver an exceptional customer experience and maintain high customer satisfaction.
• Handle customer feedback, complaints, and service recovery professionally.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Monitor customer feedback and implement continuous service improvements.

5. Inventory & Financial Management

• Manage inventory levels of spa products, consumables, and retail merchandise.
• Monitor operational expenses and control costs effectively.
• Oversee daily sales reconciliation, cash handling, and reporting.
• Prepare operational, sales, and performance reports for management.

6. Compliance & Quality Assurance

• Ensure compliance with health, safety, hygiene, and regulatory requirements.
• Conduct regular operational audits and quality inspections.
• Ensure all staff comply with company policies and professional standards.

Requirements

• Diploma or Degree in Business, Hospitality, Spa Management, or a related discipline is preferred.
• Minimum 3–5 years of experience in spa, wellness, beauty, or hospitality management.
• Strong leadership and people management skills.
• Proven experience in sales, customer service, and business operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office and POS/booking systems.
• Willing to work weekends, public holidays, and flexible hours.