Major Incident Manager (Networks)

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading telecommunications provider in Singapore seeks a Major Incident Manager to coordinate incident management processes, ensuring high levels of customer satisfaction. The ideal candidate has over 5 years' experience in IT with extensive knowledge in major incident management. This role offers a full suite of health benefits, ongoing training, and internal mobility opportunities.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum 5 years’ relevant experience in IT and WAN environment.
• Experience in applications management or infrastructure operations support.
• Extensive knowledge and experience in major incident management.

Responsibilities

• Coordinate end-to-end incident management for timely resolution.
• Drive efficiency of Major Incident Management process.
• Manage major incidents ensuring satisfactory restoration of service.

Skills

IT and WAN experience

Applications management

Major incident management

ITIL V3 foundation

Job description

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At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Working with Shift Operations Manager in coordination of end-to-end incident management, ensuring that the major incident process and procedures are followed achieving high levels of customer satisfaction through timely and efficient resolution of incidents.
• Drive the overall efficiency and effectiveness of the Major Incident Management process.
• Actively manage major incidents or potential major incidents ensuring satisfactory restoration of service with minimal business impact and resolution of incident in an efficient and timely manner initiating escalation procedures as appropriate.
• Work and assist Incident Management chair in all major incident conference calls gathering all updates/information from recovery lead/ service owner / subject matter expert.
• Responsible for timely status update communications to stakeholders in accordance with process and procedures.
• Perform project management and site evaluations at consumer customer premises.

Skills for Success:

• Minimum 5 years’ relevant experience in IT and WAN environment.
• Experience in applications management or infrastructure operations support.
• Extensive knowledge and experience in major incident management, problem management and event management
• ITIL V3 foundation certificate with experience in an ITIL based environment and a deep understanding of ITIL v3 processe

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!