Luxury Retail Store Lead: Drive Sales & Service Excellence

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A retail company in Singapore is seeking a dynamic retail manager to oversee daily operations, lead the sales team, and implement effective merchandising strategies. The ideal candidate should have prior experience in retail management, strong negotiation skills, and a solid understanding of luxury fashion labels. This role involves managing customer relations, analyzing sales data, and supporting digital marketing initiatives. Join us to drive sales and enhance the customer experience while leading a motivated team.

Qualifications

• Prior experience in leading and managing retail teams is required.
• Strong negotiation skills with external vendors and suppliers.
• Solid understanding of luxury fashion labels and market trends.
• Ability to analyze sales data and prepare reports.
• Familiarity with digital marketing and e-commerce platforms is an added advantage.

Responsibilities

• Oversee daily sales floor operations to meet sales and profit targets.
• Lead and motivate sales staff to achieve performance goals.
• Maintain cleanliness and organization of sales areas and displays.
• Conduct training on service etiquette and selling techniques.
• Monitor staff performance and grooming to uphold service standards.
• Plan and manage monthly staff rosters.
• Handle customer enquiries and build relationships with regular customers.
• Approve returns, exchanges, and credit vouchers.
• Support boutique assistance calls.
• Assist in merchandising strategies to maximize sales.
• Contribute to online store sales and recommend merchandise mix.
• Coordinate promotions and marketing with brands.
• Source and negotiate with vendors for favorable terms.
• Conduct market surveys and competitor analysis.
• Plan and execute advertising and promotional activities.
• Support digital marketing initiatives to boost engagement.
• Prepare and analyze sales reports.
• Conduct shortage control audits.
• Ensure staff follow safety and security procedures.
• Manage documentation for maintenance and renovations.

Skills

Leadership and management

Negotiation skills

Sales analysis

Customer service

Digital marketing familiarity

Job description

A retail company in Singapore is seeking a dynamic retail manager to oversee daily operations, lead the sales team, and implement effective merchandising strategies. The ideal candidate should have prior experience in retail management, strong negotiation skills, and a solid understanding of luxury fashion labels. This role involves managing customer relations, analyzing sales data, and supporting digital marketing initiatives. Join us to drive sales and enhance the customer experience while leading a motivated team.