Luxury Boutique Leader: Customer Experience & Growth

LVMH WATCH & JEWELLERY SINGAPORE PTE LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

LVMH Watch & Jewellery Singapore Pte Ltd is seeking a Boutique Manager for FRED Singapore to oversee boutique operations, drive sales, and deliver an exceptional customer journey. You will lead and inspire the team, maintain inventory accuracy, and uphold the brand's standards of excellence on the shop floor.

The role emphasizes client engagement, coaching, product knowledge, and collaboration with internal partners to grow the business while ensuring a premium experience for every visitor.

Qualifications

• Proven experience leading diverse teams in a luxury retail environment.
• Excellent communication and interpersonal skills with a client-centric mindset.
• Leads with empathy and curiosity to listen and understand customer and teammate needs.

Responsibilities

• Grow and develop the team through coaching and feedback; support onboarding.
• Recruit, develop, and retain talent; secure succession plans.
• Inspire high performance to deliver exceptional sales and customer journeys.
• Organize shop floor coverage and staff rosters to meet business needs.
• Provide onboarding support for new joiners and ensure positive integration.
• Communicate brand messages effectively during briefings and training.

Skills

Leadership

Communication

Empathy

Commercial acumen

Agile/creative problem-solving

Product knowledge

Client focus

Team player

Jewellery passion

English proficiency

Retail software literacy

Tools

POS software

Outlook

PowerPoint

Excel

Job description

LVMH Watch & Jewellery Singapore Pte Ltd is seeking a Boutique Manager for FRED Singapore to oversee boutique operations, drive sales, and deliver an exceptional customer journey. You will lead and inspire the team, maintain inventory accuracy, and uphold the brand's standards of excellence on the shop floor.

The role emphasizes client engagement, coaching, product knowledge, and collaboration with internal partners to grow the business while ensuring a premium experience for every visitor.