[lta-Pt] Deputy Director, Public Transport Quality

sggovterp; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

The Deputy Director, Public Transport Quality will oversee and lead the performance and reliability of Singapore's public transport, focusing on bus service quality. You will set service standards, plan capacity, and drive improvement initiatives in coordination with operators and regulators.

You will analyse performance data, respond to public feedback and parliamentary questions, and support the Bus Contracting Model transition, enabling safer, more reliable journeys for riders.

Qualifications

• Knowledge in Transport Planning, Public Policy, or Urban Studies.
• At least 10 years of relevant experience, including 3 years in a senior managerial role.
• Strong leadership, communication, analytical, and stakeholder engagement skills.
• Ability to interpret datasets and translate findings into policy or operational decisions.
• Ability to manage multiple priorities and work with multiple stakeholders.

Responsibilities

• Lead strategic monitoring of bus and rail service performance and quality.
• Oversee and enforce bus services against regulatory requirements.
• Design and refine initiatives to improve service reliability and capacity.
• Plan and review bus service capacity and schedules submitted by public bus operators.
• Leverage data analytics and on-site monitoring to drive evidence-based performance improvements.
• Support bus package tendering and industry transition under the Bus Contracting Model.
• Respond to feedback related to bus service performance and standards.

Skills

Leadership

Analytical skills

Stakeholder engagement

Communication skills

Policy understanding

Education

Transport Planning / Public Policy / Urban Studies

Tools

Data analytics

Job description

[What the role is]

[LTA-PT] DEPUTY DIRECTOR, PUBLIC TRANSPORT QUALITY

[What you will be working on]

You will oversee and lead on the service performance and reliability of Singapore's public transport network, with a focus on bus service performance. The key responsibilities include setting and monitoring the service standards, planning bus capacity, implementing performance improvement initiatives, and supporting the transition of the bus industry to the Bus Contracting Model. You will also respond to public feedback and parliamentary questions.

Key Responsibilities

• Lead in strategic monitoring the bus and rail service performance and quality, including schedule adherence and long term performance trends.
• Oversee and enforce bus services against regulatory and contractual requirements.
• Lead the design, implementation, and refinement of initiatives to improve service reliability and capacity.
• Direct the planning and review of bus service capacity and schedules submitted by public bus operators.
• Leverage data analytics and on-site monitoring to drive evidence-based performance improvements and pre-empt service degradation.
• Support bus package tendering and industry transition under the Bus Contracting Model, including public bus operator relationship management and contract governance.
• Respond to all feedback related to bus service performance and service standards.

[What we are looking for]

• Knowledge in Transport Planning, Public Policy, or Urban Studies or any relevant field.
• At least 10 years of relevant experience (in transport operations, policy or regulatory roles), with 3 years in a senior managerial role.
• Good leadership, interpersonal, communication, analytical, and stakeholder engagement skills.
• Able to interpret operational datasets, lead analytical work, and translate findings into actionable policy or operational decisions.
• Able to lead and work with multiple stakeholders and manage multiple priorities.
• As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.