Loss Prevention Manager

THE WESTIN SINGAPORE; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The Westin Singapore is seeking a Security Manager to oversee daily loss prevention operations, ensure safety compliance, and protect guests and property. You will train staff in emergency procedures, conduct hazard assessments, and maintain security systems across the property.

Responsibilities include monitoring CCTV and alarms, coordinating with local authorities, and implementing action plans to mitigate risk while delivering high guest satisfaction and adherence to budgeted goals.

Qualifications

• Experience in security and loss prevention leadership.
• Ability to conduct risk assessments and audits.
• Knowledge of CCTV, access control, and alarm systems.
• Training staff in emergency procedures.

Responsibilities

• Manage daily security and loss prevention operations.
• Assist Director of Engineering in fire prevention programs.
• Conduct hazard and risk assessments and OSHA/Safety audits.
• Develop detailed shutdown procedures to secure areas.
• Ensure compliance with laws and safety regulations.
• Monitor CCTV, alarmed doors, and duress alarms.
• Lead Accident Prevention Committee and first aid program.
• Investigate incidents and coordinate with law enforcement.

Skills

Security Management

Loss Prevention

Emergency Procedures

Staff Training

Hazard Audits

OSHA Audits

Incident Tracking

CCTV & Alarm Systems

Key Control

Team Leadership

Job description

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Comply with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follow Duty of Care process for the protection of guests and employees.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.