Inhouse Loss Prevention Supervisor

SXC; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Discounted room rates

Medical & dental insurance

Complimentary meals

Annual leave & AWS/bonuses

Job summary

SXC in Singapore is seeking a Loss Prevention Supervisor to safeguard guests, employees, and property. You will patrol all areas, secure rooms, run hazard inspections, monitor CCTV and alarm systems, and respond to incidents with urgency.

You will support guests and staff, handle interruptions professionally, and communicate clearly in person, in writing, and by phone. You will train and coach team members, uphold fair treatment, and ensure compliance with safety policies.

Qualifications

• Related work experience: at least 2 years.
• Supervisory experience: at least 1 year.
• License or Certification: Possess valid security license, first aider certified.

Responsibilities

• Patrol all areas of the property to maintain safety and security.
• Secure guest rooms and assist guests with room access.
• Monitor CCTV cameras, alarm systems and control access to restricted areas.
• Perform emergency drills and respond to incidents promptly.
• Investigate incidents and complete accurate reports.
• Escort unwelcome persons from the property.
• Handle guest interruptions, complaints and safety concerns professionally.
• Support management in training, motivating and coaching team members.

Skills

Guest service

Safety awareness

Emergency response

Education

Security license

Tools

CCTV monitoring

Alarm systems

Job description

As a Loss Prevention Supervisor, you will play a key role in ensuring the safety, security, and well-being of our guests, employees, and property.

Key Responsibilities

Safety & Security

• Patrol all areas of the property to maintain safety and security.
• Secure guest rooms and assist guests with room access.
• Conduct daily hazard and safety inspections.
• Monitor CCTV cameras, alarm systems, and control access to restricted areas.
• Perform emergency drills and respond to incidents promptly.
• Assist guests and employees during emergencies; provide first aid/CPR or contact EMS as required.
• Investigate incidents, interview individuals, and complete accurate reports.
• Defuse disturbances and escort unwelcome persons from the property.
• Ensure compliance with laws (e.g., alcohol control regulations) and company security policies.

Guest & Employee Support

• Handle guest interruptions, complaints, and safety concerns professionally.
• Welcome and acknowledge all guests according to company service standards.
• Anticipate guest needs and provide assistance with genuine appreciation.
• Communicate clearly and professionally in person, in writing, and over the phone.

Teamwork & Leadership

• Support management in training, motivating, and coaching team members.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop positive working relationships and support team goals.

Compliance & Standards

• Follow all company policies, safety regulations, and reporting procedures.
• Complete safety training and certifications.
• Maintain professional appearance and confidentiality of all information.
• Protect company assets and ensure adherence to quality standards.

Preferred Qualifications

• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: Possess valid security license, first aider certified

• Deeply discounted room rates at Group properties worldwide (Associate Rates).
• Comprehensive medical and dental insurance coverage.
• Complimentary on-duty meals.
• Annual and Birthday leave.
• Career & Development
• Annual Wage Supplement (AWS) or bonuses