An established international food ingredients business is seeking an experienced logistics professional to lead its regional logistics and customer service operations. Based in Singapore, the role will oversee a local team and work closely with offshore manufacturing facilities, suppliers, customers and cross-functional stakeholders to ensure efficient supply chain execution, service delivery and cost optimisation across the business.
Some of the key responsibilities will include:
- - Lead the logistics and customer service function, with direct responsibility for managing and developing the Singapore-based operations team.
- - Work closely with manufacturing facilities and logistics partners to optimise end-to-end logistics costs, including freight, transportation, local distribution and procurement expenditure.
- - Drive logistics performance across key operational indicators, including on-time delivery, inventory management, logistics costs and working capital efficiency.
- - Oversee contract and sales order execution, partnering with sales and customer service teams to ensure accurate and timely order fulfilment.
- - Coordinate with overseas suppliers, manufacturing sites and origin locations to ensure orders are processed and delivered in accordance with customer and business requirements.
- - Ensure effective contract administration, payment terms management and compliance with import and export documentation requirements.
- - Act as a key escalation point for operational matters, working collaboratively with sales, shipping, supply chain, quality and other internal stakeholders.
- - Drive digitalisation and continuous improvement initiatives to enhance shipment visibility, customer service, operational efficiency and overall supply chain performance.
To be eligible for this role you will require:
- - 12–15 years of relevant experience in logistics, supply chain or customer service operations, preferably within the FMCG, food ingredients or similar manufacturing sectors.
- - Proven experience leading and developing logistics or supply chain teams, with the ability to drive operational performance and accountability.
- - Strong knowledge of international logistics, freight management, order fulfilment, import and export processes and inventory management.
- - Demonstrated ability to manage logistics costs, operational KPIs and continuous improvement initiatives.
- - Strong analytical, problem-solving and stakeholder management skills, with the ability to work effectively across regional and cross-functional teams.
- - A commercially minded and customer-focused approach, with the ability to manage competing priorities in a fast-paced operating environment.