Logistics Manager

10X AI TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Scale logistics ops

Dynamic work environment

Job summary

10X AI TECHNOLOGY PTE. LTD. in Singapore is seeking an experienced Logistics Manager to lead last-mile delivery operations, oversee 3PL partners, and optimise routes and costs while ensuring food safety and regulatory compliance.

The role requires deep procurement and vendor management experience, strong data analytics, and a background in cold chain logistics. You will manage dispatch, budgeting, and performance metrics in a fast-paced environment.

Qualifications

• Diploma or above in Logistics Management, Supply Chain Management, Transportation, or a related field preferred.
• Minimum 5 years of experience in logistics and delivery operations, with at least 3 years in a managerial role.
• Prior experience in the food industry, especially cold chain distribution, is strongly preferred.
• Experience in Singapore's local logistics and delivery landscape is highly desirable.

Responsibilities

• Lead end-to-end vendor lifecycle management including sourcing, evaluation, contract negotiation, onboarding, and ongoing performance management of 3PL partners.
• Coordinate with vendors to ensure adequate fleet capacity and driver resources that meet food safety transportation standards.
• Establish and maintain a vendor performance scorecard tracking key metrics such as on-time delivery rate, damage rate, and customer satisfaction; implement a structured review process.
• Manage vendor communications, resolve disputes, and foster strong collaborative relationships.
• Monitor and optimise the logistics cost structure; develop competitive and sustainable freight pricing strategies.
• Conduct price negotiations with vendors to achieve cost efficiency without compromising service quality.
• Analyse operational data including cost per order, vehicle utilisation rate, and mileage efficiency to identify cost-reduction initiatives.
• Prepare and manage the annual logistics budget; ensure actual expenditure remains within approved limits.
• Lead and manage the dispatch team with overall accountability for route planning outcomes.
• Leverage Transport Management Systems (TMS) and intelligent routing tools to optimise delivery routes, balancing efficiency, cost, and service experience.
• Ensure high on-time delivery rates while minimising empty runs and unnecessary detours.
• Monitor real-time delivery progress and respond swiftly to exceptions such as traffic congestion, vehicle breakdowns, and last-minute customer changes.
• Build and maintain a delivery service quality monitoring framework; track and act on customer feedback and complaints.
• Coordinate the resolution of delivery incidents and establish standardised emergency response procedures.
• Continuously improve last-mile delivery experience to enhance B2B merchant satisfaction.
• Ensure end-to-end cold chain temperature compliance throughout the delivery journey in accordance with Singapore Food Agency (SFA) food safety regulations.
• Ensure all logistics operations comply with Singapore's Workplace Safety and Health (WSH) Act, SFA food transport regulations, and other applicable laws.

Skills

Vendor management

Data analysis

Route optimization

3PL management

Negotiation

Education

Diploma in Logistics

Tools

TMS

Excel

BI tools

Job description

Job Description: Logistics Manager / Senior Logistics Manager

About the Role

We are seeking an experienced Logistics Manager to lead our last-mile delivery operations in Singapore. You will be responsible for managing third-party logistics (3PL) vendors, optimising delivery routes and costs, ensuring service quality, and maintaining full regulatory compliance with Singapore's food safety and workplace safety standards. This role is ideal for a hands‑on logistics professional who thrives in a fast‑paced, data‑driven environment.

Key Responsibilities

1. Third-Party Logistics Vendor Management

• Lead end-to-end vendor lifecycle management including sourcing, evaluation, contract negotiation, onboarding, and ongoing performance management of 3PL partners

• Coordinate with vendors to ensure adequate fleet capacity and driver resources that meet food safety transportation standards

• Establish and maintain a vendor performance scorecard tracking key metrics such as on-time delivery rate, damage rate, and customer satisfaction; implement a structured review and rationalisation process

• Manage vendor communications, resolve disputes, and foster strong collaborative relationships

2. Cost Optimisation & Commercial Negotiation

• Monitor and optimise the logistics cost structure; develop competitive and sustainable freight pricing strategies

• Conduct price negotiations with vendors to achieve cost efficiency without compromising service quality

• Analyse operational data including cost per order, vehicle utilisation rate, and mileage efficiency to identify and execute cost-reduction initiatives

• Prepare and manage the annual logistics budget; ensure actual expenditure remains within approved limits

3. Dispatch Management & Route Optimisation

• Lead and manage the dispatch team with overall accountability for route planning outcomes

• Leverage Transport Management Systems (TMS) and intelligent routing tools to optimise delivery routes, balancing efficiency, cost, and service experience

• Ensure high on-time delivery rates while minimising empty runs and unnecessary detours

• Monitor real-time delivery progress and respond swiftly to exceptions such as traffic congestion, vehicle breakdowns, and last-minute customer changes

4. Service Quality & Customer Experience

• Build and maintain a delivery service quality monitoring framework; track and act on customer feedback and complaints

• Coordinate the resolution of delivery incidents and establish standardised emergency response procedures

• Continuously improve last-mile delivery experience to enhance B2B merchant satisfaction

• Ensure end-to-end cold chain temperature compliance throughout the delivery journey in accordance with Singapore Food Agency (SFA) food safety regulations

5. Regulatory Compliance & Safety Management

• Ensure all logistics operations comply with Singapore's Workplace Safety and Health (WSH) Act, SFA food transport regulations, and other applicable laws

• Conduct regular inspections of vehicle condition and driver qualifications; proactively identify and eliminate safety hazards

• Support SFA inspections and third-party audits; maintain all required operational licences and certifications

Requirements

Education

• Diploma or above in Logistics Management, Supply Chain Management, Transportation, or a related field preferred

Experience

• Minimum 5 years of experience in logistics and delivery operations, with at least 3 years in a managerial role

• Prior experience in the food industry is strongly preferred, particularly in cold chain distribution of fresh produce, frozen goods, or perishable products

• Experience working in Singapore's local logistics and delivery landscape is highly desirable

• Demonstrated track record in managing third-party logistics vendors is a plus

Technical Skills

• Proficient in operating and managing a Transport Management System (TMS) or intelligent dispatch/routing platform

• Solid understanding of Singapore's logistics industry standards, SFA food safety regulations, and cold chain handling requirements

• Strong analytical capabilities with a data-driven decision-making approach; proficient in Excel and business intelligence tools

• Familiarity with route optimisation algorithms and fleet resource allocation logic; Lean or Six Sigma experience is a plus

Language

• Good command of English for day-to-day business communication, vendor negotiations, and report writing

• Fluent in Mandarin Chinese

Core Competencies

• Excellent vendor management and commercial negotiation skills

• Strong leadership ability with experience managing both in-house teams and external vendor partners

• Customer-centric mindset with the ability to balance efficiency, cost, and service experience

• Resilient and adaptable; comfortable operating in a fast-paced internet platform business with frequent unexpected situations

• Detail-oriented with a high degree of sensitivity to food safety and service quality

What We Offer

• Competitive remuneration package commensurate with experience

• Opportunity to shape and scale logistics operations in a growing business

• Dynamic, collaborative work environment