Logistics Control Tower: Escalations Specialist

SPX Express; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

SPX Express in Singapore is seeking a disciplined Customer Service Specialist to handle escalations and resolve complex delivery issues. This role involves investigating shipment discrepancies, managing multi-party disputes, and ensuring high service levels.

The ideal candidate should have 3+ years in customer service, preferably in logistics, with excellent conflict resolution and interpersonal skills. Proficiency in Google Suite and MS Office is essential, and a weekend shift schedule will be required.

Qualifications

• Minimum 3 years of customer service experience, preferably in logistics.
• Exceptional conflict resolution skills.
• Highly disciplined and detail-oriented, capable of working autonomously.
• Good interpersonal and communication skills.

Responsibilities

• Investigate and resolve complex tickets regarding shipments.
• Oversee daily dispatch status and identify delivery bottlenecks.
• Act as the primary link between sellers, buyers, and logistics partners.
• Conduct audits of Proof of Delivery (POD) against SOPs.
• Ensure all tickets are handled within strict turnaround times.
• Compile performance data and provide insights for process improvements.

Skills

Conflict resolution skills

Attention to detail

Interpersonal skills

Proficient in Google Suite

Proficient in MS Office

Job description

SPX Express in Singapore is seeking a disciplined Customer Service Specialist to handle escalations and resolve complex delivery issues. This role involves investigating shipment discrepancies, managing multi-party disputes, and ensuring high service levels.

The ideal candidate should have 3+ years in customer service, preferably in logistics, with excellent conflict resolution and interpersonal skills. Proficiency in Google Suite and MS Office is essential, and a weekend shift schedule will be required.