Lobby Attendant

JLL; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

JLL in Singapore is seeking a Lobby Attendant to warmly welcome residents and guests, uphold service excellence standards, assist with luggage or groceries, and coordinate with security and concierge teams to ensure a smooth arrival and departure experience.

The role emphasizes safety, confidentiality, and professional presentation, with duties including reporting hazards, maintaining dressing and appearance guidelines, and supporting colleagues to achieve high resident satisfaction.

Responsibilities

• Welcome residents and guests to Service Excellence Standards (SES) and greet them by name
• Report defects or hazards to the estate manager and help ensure safety
• Maintain professional appearance and confidentiality of information
• Coordinate with security, concierge, and Doorman to assist residents with luggage or groceries
• Educate service providers to acknowledge and greet residents by name
• Follow through with common concierge requests in a residential environment

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry,

Lobby Attendant :

• Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
• Actionable Example:
• There will be residents and their guests moving around the estate. Lobby Attendants ought to make the first move, engage them and greet them warmly.
• Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; takes appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
• Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and reflects a professional image at all time.
• Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
• Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
• Work closely with security personnel; concierge officers and Doorman to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Lobby Attendant may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
• Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
• Educate service providers and coach their staffs to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
• Promptly follows through with common Concierge requests in a residential environment.

Location:

On-site -Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.